October 11, 2000

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Q: Is there such a thing as a CRM maturity profile model?
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Other News


LODESTAR and Siebel Systems Partner [Top]
LODESTAR and Siebel announced that they have teamed to provide Reliant Energy Retail Group pricing analysis and proposals for the energy retailer's sales staff. The new offering from LODESTAR, PricingExpert will be integrated with Siebel eEnergy utilizing Siebel eBusiness Integration. The combined solution will allow the sales force of energy retailers to respond to prospective customers instantly.



Chordiant VP to Present Extreme CRM Demands [Top]
Collin Bruce, VP of marketing for Chordiant Software will illustrate how today’s customer pools, products and services, and touchpoints create business environments that demand a CRM solution. “Extreme CRM Demands—When Your Best Isn’t Good Enough” will be part of the CRM Demo and Conference 2000 in San Diego, California.


PrimeResponse to Host User Conferences [Top]
Prime Response will host its International User Conference in London on October 18th to 20th and its North American User Conference in Scottsdale, Arizona on November 5th to 7th, 2000.


Peppers and Rogers Announce Boston Office [Top]
Peppers and Rogers Group announced that Boston, Massachusetts will be the site of the consulting firm’s newest domestic office. T. Langdon Allen, formerly of CSC Consulting will lead the effort as both Partner of Peppers and Rogers Group and head of that region’s consulting business.


Software Spectrum Support Services Recognized [Top]
Software Spectrum was honored with the Software Support Professionals Association STAR Award for its accomplishments and performance in the delivery of technical support to external customers. This award marks the second consecutive year Software Spectrum has received the STAR Award.


Hookt.com Chooses Kana [Top]
Kana announced Hookt.com has chosen Kana. Hookt.com has integrated Kana I-mail in order to develop personalized relationships with their customers and all visitors to their hip-hop portal.



Tally Systems Joins MSP Association [Top]
Tally Systems announced that it has joined the MSP Association, an international consortium of companies that was formed to define, shape and promote the emerging Management Service Provider sector. The MSP Association will define and promote the management service provider industry by providing a forum for discussion of industry issues, creating market education programs, sponsoring industry research and defining standards and best practices.


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