October 10, 2002

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"Deduction Management by Oracle Trade Management and Accounts Receivables"
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Other News

  • Employee Job Satisfaction And Customer Service Quality Linked
  • Spectrum Contact Services With NICE
  • Convergys Helps Cable And Broadband Operators
  • Carphone Warehouse With smartFOCUS

    • Employee Job Satisfaction And Customer Service Quality Linked [Top]
    Customer sales and service representatives deliver the best service when they are happy in their jobs, and delivering quality service is what makes them happy, according to recent studies that illustrate the link between employee satisfaction and customer service. Aspect and The Radclyffe Group each conducted studies recently that illustrate the importance of quality service -- both to the customers who receive the service and the employees who deliver it.



    Spectrum Contact Services With NICE [Top]
    NICE Systems announced that Spectrum Contact Services recently selected a number of Customer Experience Management (CEM) software applications for its new Eugene, Oregon, contact center. These new applications are designed to help Spectrum Contact Services deliver enhanced customer service to its clients. The company already reports efficiency improvements in just six months from its existing NICE solutions.



    Convergys Helps Cable And Broadband Operators [Top]
    Convergys announced the availability of an enhanced version of ICOMS Web Self Care. ICOMS Web Self Care 2.0 is designed to expand the self-service capabilities that enable operators using Convergys' ICOMS cable and broadband billing and customer care software to reduce their service costs while improving subscriber satisfaction.



    Carphone Warehouse With smartFOCUS [Top]
    The Carphone Warehouse has recently purchased smartFOCUS Intelligent Marketing Analysis and Visualization solutions, which aims to improve customer insight and intelligence across the business and enhance the customer's lifetime value. The smartFOCUS smartANALYZER solutions can provide specific customer information as required and intelligence and insight, from which business decisions can be made.


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