October 10, 2001

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Expert's Corner [search]
Q: What's Next in the Evolution of Customer Technical Support?
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Anthony Lye
ePeople, Inc.
 
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"A CRM Success in Mortgage Lending"
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Other News

  • SAP And Crystal Decisions Integrate
  • Nortel Networks Drives Web Innovation
  • iSeg Partners With Bquake And The Practice
  • CUNA Mutual Uses Vignette
  • Nationwide Selects Firepond
  • Hyperion Chooses Biz360
  • iMediation Announces Siebel Validation
  • Executive Appointed To Informatics Councel
  • QuickAddress Supports Siebel 7

  • SAP And Crystal Decisions Integrate [Top]
    SAP and Crystal Decisions announced they have signed an agreement to integrate Crystal Decisions' formatted reporting and Web-based information delivery technologies within the data warehouse component of mySAP Business Intelligence and of the mySAP.com e-business platform. Customers of SAP and SAP Portals will have access to Crystal Decisions reporting, pixel-level layouts and Web-based distribution capabilities for all mySAP.com solutions.



    Nortel Networks Drives Web Innovation [Top]
    Nortel Networks announced an initiative aimed at reducing technology expenses and speeding the delivery of new, innovative services by leveraging technology to extend network functionality. The Intelligent Internet aims to power the Internet with a higher level of security, performance, efficiency and agility, making it easier for users to get information when, how and where they want it.



    iSeg Partners With Bquake And The Practice [Top]
    iSeg Technologies announced partnerships with The Practice and Bquake. Through the capabilities of The Practice's telecommunications consulting expertise and BQuake's business development and integration capabilities, iSeg will be able to deliver a suite of CRM solutions to assist wireless service providers in identifying, acquiring and retaining profitable subscribers.



    CUNA Mutual Uses Vignette [Top]
    Vignette announced that CUNA Mutual Group is operating its Web site using Vignette software. The company's Internet presence, CUNAmutual.com, went live in June with Vignette applications.



    Nationwide Selects Firepond [Top]
    Firepond announced that Nationwide Building Society in the UK is implementing Firepond's Concierge web self-assistance solution on its online banking web site. Concierge will allow Nationwide's customers to interact with the company by asking questions in their own words directly through the web.



    Hyperion Chooses Biz360 [Top]
    Biz360 nnounced that Hyperion is now utilizing Market360 to measure and increase the effectiveness of their Corporate Communications efforts. Market360 is an automated solution for analysis of corporate communications across all media. Market360 delivers objective analytics for concepts such as brand awareness, competitive positioning and industry mindshare.



    iMediation Announces Siebel Validation [Top]
    iMediation announced that the integration between its iChannel 3.0 solution and Siebel eBusiness Applications 2000 has been successfully validated by Siebel Systems.



    Executive Appointed To Informatics Councel [Top]
    John R. Gibbs, co-founder and executive vice president of Interactive Intelligence was appointed on September 21, 2001 as chairman of the Dean's Advisory Council for Indiana University's School of Informatics, IU's first new school in 28 years.



    QuickAddress Supports Siebel 7 [Top]
    QuickAddress announced its support for Siebel 7./ QAS will submit the integration of its QuickAddress Software for validation with Siebel 7 within 90 days of general availability.


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