October 10, 2000

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Other News


Brightware Announces Record Quarter [Top]
Brightware announced major customer wins and the largest quarter in its history. Brightware booked such new accounts as Hotel Reservations Network and West Main Interactive, and increased its presence in the wireless industry by adding AT&T Wireless Services and Arch Paging. to a customer list that already includes Carphone Warehouse and other wireless providers.


Quaero Expansion in New York and Atlanta [Top]
Quaero announces the opening of two regional offices in New York and Atlanta. Quaero’s Executive VP’s, Ro King and Brad Connard are managing the New York office and directing operations in Atlanta respectively.


Sento Announces New Contact Center [Top]
Sento announced that construction has begun on Sento's newest eCustomer Contact Center, which will be located in Green River, Wyoming. The Green River location is on schedule to be operational by April 2001 and will house 200 plus support agents.


Synchrony Doubles Contract Revenue [Top]
Synchrony announced its fourth consecutive quarter of doubled contract revenue. During Synchrony's most successful quarter to date, Synchrony signed its single largest customer contract and completed venture financing totaling $27 million.


BT Selects PCsupport.com [Top]
PCsupport.com announced an agreement for a referral program with British Telecom (BT) Small and Medium Enterprises. PCsupport.com will design, build and host an online support portal at the domain address, www.bt24x7.com. BT customers will have access to an eSupport portal powered by PCsupport.com. The portal will include Auto-Help, Self-Help, Assisted-Help and Online Backup eSupport services.



Liaison Joins Vignette [Top]
Liaison announced that it is the newest member of the Technology Partner Program of Vignette. The Liaison Content Exchange and the Liaison Express software products will be available to Vignette customers as optional add-on products. The Liaison products will enhance Vignette solutions for customers in need of a method to extract, aggregate and rationalize data to provide B2B exchanges the content necessary to drive purchasing decisions.



Greenland Selects Telera [Top]
Telera announced that Greenland has chosen its Intelligent Communications Network to serve as their voice applications infrastructure. The Telera solution allows customers to pick up a phone at the ABM kiosk and connect to Greenland’s contact center for live assistance.


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