October 9, 2001

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Expert's Corner
Q: Best-of-Breed CRM Solutions: Is Consolidation the Only Way?
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Diego Ventura
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Required Reading

"CRM: Three Steps Forward, One Step Back"
by Fineos

 
 

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Working With the Analysts
October 26, 2001
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Other News

  • Aspect And Connextions.Net Team
  • Interactive Intelligence And Perimeter Sign Agreement
  • Strenuus Web Site Monitoring Offered Free
  • HNC Partners With PROS
  • Compaq Supports Siebel 7

    • Aspect And Connextions.Net Team [Top]
    Aspect Communications announced that Aspect and eBusiness services outsourcer Connextions.net have integrated Aspect's Web-enabled customer service solution into Blue Cross and Blue Shield of Florida's (BCBSF) Internet sales channel. Connextions.net provides BCBSF with a tailored Aspect-based ``Web Sales Capability'' program, including Web-enabled service, an eCommerce site and digital and physical services for custom insurance applications and collateral material.



    Interactive Intelligence And Perimeter Sign Agreement [Top]
    Interactive Intelligence and Perimeter Technology signed an original equipment manufacturer agreement effective Sept. 19, 2001, allowing Perimeter to include interaction management applications by Interactive Intelligence into the newest version of Net-VU, the company's Web-based routing, tracking and reporting product designed for Centrex-based contact centers.



    Strenuus Web Site Monitoring Offered Free [Top]
    Strenuus is offering SiteOutlook, its new web site monitoring tool, to non-profit organizations and schools free-of-charge. SiteOutlook is a tool designed to give web site owners immediate notification of site problems or service interruptions, and allow them to reach visitors who were affected by these problems.



    HNC Partners With PROS [Top]
    HNC Software and PROS Revenue Management announced an agreement to develop software for analyzing airline industry data to detect security risks. HNC and PROS plan to develop technology to recognize security risk patterns within vast amounts of airline booking data. By detecting and scoring anomalous patterns in millions of reservation records and other related data, the predictive software could identify suspicious transactions.



    Compaq Supports Siebel 7 [Top]
    Compaq announced support for Siebel 7. Compaq has optimized Siebel 7 performance and reliability on Compaq hardware platforms, from iPAQ and Evo clients to ProLiant servers and Alpha servers, and offers integration with Non-Stop Himalaya servers.


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