October 8, 2002

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"Great Expectations: Keeping Up With Changing Customer Service Demands"
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Other News

  • KANA And CSC Team
  • eGain Gains Momentum In Japan
  • Reynolds And Reynolds Receives Award
  • DataStage Investment Provides Payback
  • PlanetLogix And Jabber Callaborate

    • KANA And CSC Team [Top]
    KANA and Computer Sciences Corporation announced that Upstream has implemented KANA's eCRM applications to manage multiple customer service channels and promote increased customer satisfaction. Upstream has deployed KANA Response software, KANA's e-mail management solution, and KANA Contact Center software, KANA's multi-channel customer service application, to manage its outsourcing operations.



    eGain Gains Momentum In Japan [Top]
    eGain announced continued adoption of its virtual agent technology for online customer service in Japan. Aiful deployed Sayaka-an online virtual agent powered by eGain Assistant-to provide friendly and intelligent customer service on their web site.



    Reynolds And Reynolds Receives Award [Top]
    The Service & Support Professionals Association (SSPA) announced that The Reynolds and Reynolds Company was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah.


    DataStage Investment Provides Payback [Top]
    Telkom Directory Services (TDS) has achieved a return on investment from its deployment of Ascential DataStage, an enterprise data integration tool. In the two years since it first implemented DataStage, TDS has been able to reduce the human intervention substantially at its data verification center, to speed up and boost the accuracy of the data verification process, and to lay a foundation for ongoing change.



    PlanetLogix And Jabber Callaborate [Top]
    Jabber announced that PlanetLogix is incorporating the Jabber Communications Platform into its CRM web-based software application, CRMSales. The integration of the Jabber platform enriches the CRMSales solution by providing secure, archive-able instant messaging.


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