October 8, 2001

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Harm Ellens
Aventori Systems
 
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"Why CRM Efforts Fail - A Memo to the CEO"
by Linda Hershey - President, LGH Consulting

 
 

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November 12-15, 2001
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Other News

  • HNC Software Teams With IBM
  • Blue Martini Announces Assessment Results
  • Apropos Receives Best of Show
  • BMC Delivers Enterprise Management For Siebel 7

    • HNC Software Teams With IBM [Top]
    HNC Software announced that it will offer its Opportunity Suite using IBM's DB2 Universal Database as its underlying database platform. HNC will integrate DB2 into its Critical Action Technology Platform to manage volumes of data, measured in multi-terabytes, which will amplify the Opportunity Suite's high-capacity decision-making abilities.



    Blue Martini Announces Assessment Results [Top]
    Blue Martini announced the results of its recent customer value assessment that demonstrates that its customers are increasing revenues, reducing costs and driving profitable interactions with their customers and business partners across multiple touch points. Specifically, the value assessment found that Blue Martini customers have tripled their customer conversion rates over industry averages, slashed order processing costs and decreased the time taken to make changes on their websites tenfold.



    Apropos Receives Best of Show [Top]
    Apropos announced that the company has received the ``Best of Show'' Award at the recent Customer Interaction Solutions Conference and EXPO in Atlanta, Georgia. Apropos was singled out for its innovative Multi-Channel Interaction Management Suite.



    BMC Delivers Enterprise Management For Siebel 7 [Top]
    BMC Software announced its support for Siebel 7. BMC Software will submit its product, PATROL for Siebel eBusiness Applications, for validation with Siebel 7 within 90 days of general availability.


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     Baseline Consulting Group
     
    Island Data

     

    Stock Index
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    Dow Jones09,119.77+0.65%
    Nasdaq1,605.31+0.50%
    S&P 5001,069.49-0.01%
    Apac Cust Svc 1.62-0.02
    Applix Inc .47-0.11
    Apropos Tech 1.02-0.01
    Ask Jeeves Inc 1.15+0.05
    Astea.95+0.00
    Aspect Comms 1.73-0.03
    AVAYA10.95+0.35
    Blue Martini.77-0.08
    Broadvision .96+0.00
    Chordiant Sftwr 2.55+0.15
    Convergys Cp 28.31-0.77
    Davox Corp 9.26+0.01
    Delano Tech Cp .11-0.01
    E.piphany Inc 5.00-0.80
    eGain Comms Cp 1.16-0.22
    eLoyalty Corp .49+0.01
    Eshare Tech 1.29-0.18
    Firepond Inc .43+0.01
    HNC Software18.70-2.35
    ICT Group Inc9.54+0.16
    Interact Intell 4.64-0.36
    Interv Brite 10.95+0.15
    Kana Comms .70+0.09
    Liveperson Inc .20+0.00
    NICE13.88-0.53
    Nortel Networks5.40-0.15
    Onyx Software 1.92+0.07
    Oracle14.02+0.23
    Pegasystems Inc 2.50-0.29
    PeopleSoft25.74+0.59
    Peregrine Sys 14.28+0.31
    Pivotal Corp 3.22+0.07
    Primus Knowldge .99-0.06
    Rainmaker Sys .22+0.02
    SAP29.71-0.30
    Selectica Inc 3.57-0.03
    ServiceWare.24-0.04
    Siebel Systems 18.27-0.54
    Sitel Corp .81-0.04
    Support.com2.45-0.08
    Sykes Enterpris 6.14+0.08
    Syntellect 1.05-0.05
    Teletech Hldgs 7.52-0.19
    Vignette Corp 4.49-0.20
    ViryaNet.65+0.00
    West Teleserv 20.40+1.19
    Witness Systems 7.87-0.09
    Xchange.17-0.02
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