October 6, 2000

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Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
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Other News


Applix Executives Buy Stock [Top]
Applix announced that its Senior Management team has purchased approximately 250,000 shares of Applix stock. The executives want to show that they are committed to the success of the organization.


Magic Wins Best of Show Award [Top]
Magic Solutions announced that its Magic Total Service Desk (TSD) solution was named Best of Show Award winner by InternetWeek and Network Computing magazines in the Network Applications Software category at Networld+Interop. Magic TSD combines support management with desktop, network and event management tools to provide a service desk solution.


Brightware Recognized by TMC [Top]
Brightware announced that Technology Marketing Corporation awarded its Brightware 2000 suite of products with the TMC Labs Innovation Award for 2000. Brightware was selected for delivering a better experience across online touchpoints such as web, email and live chat.


ClientLogic Receives 2000 STAR Award [Top]
ClientLogic has been presented with the 2000 STAR award for high call volume and performance in the delivery of technical support to external customers. ClientLogic is an international provider of CRM solutions including marketing, customer-contact management, and fulfillment services for e-commerce and technology companies.


Hyundai Car UK with Onyx [Top]
Onyx announced that Hyundai Car UK will use Onyx's suite of CRM software, Onyx 2000. The software will create a customer and prospect database from Hyundai's existing multiple databases, be extended to Hyundai's network of dealers via the Onyx Partner Portal, and extend the relationship management solution to the dealers.



LivePerson Enters Gaming Industry [Top]
LivePerson delivers its eCRM products to today's major online gaming and betting companies. The companies, which include Betzone.com, Bet2day.com, CSRLive, Players Only, and Small World Sports, will use LivePerson's eCRM solutions to communicate with their customers.



Oak Investment Leads $31.5M Investment in Talisma [Top]
Talisma announced completion of its first round of private equity financing, totaling $31.5 million, led by Oak Investment Partners. Madrona Venture Group, The Carlyle Group, SeaPoint Ventures and Cedar Grove Investments also participated in the round of financing.


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Stock Index
RealMarket 155.82 -3.50%
Stock Index: Tell me more 
Dow Jones 10,724.92 -0.55%
Nasdaq 3,472.10 -1.45%
S&P 500 1,436.28 +0.14%
Apac Cust Svc 4 15/16 -1/8
Applix Inc 3 7/8 +1/16
Apropos Tech 7 1/8 -7/8
Ask Jeeves Inc 16 3/16 -1 5/16
Aspect Comms 21 3/8 -1 1/16
Blaze Software 12 5/8 0
Blue Martini 34 7/16 -7/16
Broadbase Sftwr 12 7/8 -1/4
Broadvision 20 1/16 -1 5/16
Calico Commerce 3 3/4 +3/16
Chordiant Sftwr 7 -1/8
Convergys Cp 37 9/16 +1/16
Davox Corp 8 21/32 -25/32
Delano Tech Cp 15 1/2 +7/8
E.piphany Inc 69 1/8 +4 7/8
eGain Comms Cp 7 9/16 -7/16
eLoyalty Corp 11 11/16 -1/16
Eshare Tech 2 31/32 +1/32
Exchange Applc 3 9/16 +13/32
Firepond Inc 11 7/8 -3/16
ICT Group Inc 9 3/4 -1/2
Interact Commer 9 3/8 -7/16
Interact Intell 37 13/16 -1/2
Interv Brite 10 11/16 +1/8
Janna Systems 72 3/32 -1 57/64
Kana Comms 17 1/2 -2
Liveperson Inc 2 9/32 +1/32
Onyx Software 19 1/16 -3 1/8
Pegasystems Inc 5 13/32 -9/32
Peregrine Sys 19 3/4 -2 3/16
Pivotal Corp 46 9/16 -4 1/4
Prime Response 3 9/16 +1/16
Primus Knowldge 7 5/32 +17/32
Quintus Corp 6 -1 1/16
Rainmaker Sys 1 27/32 -3/32
Remedy Corp 16 3/4 -1/2
Selectica Inc 38 1/8 -3/4
ServiceWare 7 -1/8
Siebel Systems 98 13/16 -3 59/64
Sitel Corp 2 5/8 +1/16
Support.com 27 0
Sykes Enterpris 4 3/8 +3/32
Syntellect 7 15/16 -1/16
Teletech Hldgs 27 +2
Vignette Corp 21 -1 13/16
West Teleserv 19 0
Witness Systems 18 1/8 -1/2
As of close 10/05/2000
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