October 4, 2000

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Experts Corner
Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
Required Reading

"The 10 Rules of eSupport"
by Ratan Tiperneni - Director of Product Management, Support.com

 
 

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October 11, 2000

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Other News


New Release of BEA WebLogic Commerce Server [Top]
BEA Systems announced the availability of BEA WebLogic Commerce Server 3.1 and BEA WebLogic Personalization Server 3.1. The new products will include a choice of content management software, Documentum 4i Web Content Management Edition or Interwoven Content Express for BEA. BEA's servers will be integrated with Broadbase Software's e-marketing system.



Peregrine Announces Power.Enterprise! [Top]
Peregrine announced the release of Power.Enterprise!, a java-based e-Business tool that enables e-Commerce connections between e-markets. Power.Enterprise! is compatible with new and old data formats used by e-Markets, such as XML, xCBL, ebXML, cXML, RosettaNet, Biztalk, X12, EDIFACT, etc.



I.B.I.S. Receives Awards from Great Plains [Top]
I.B.I.S. recently received recognition from Great Plains for achievements and success. Several key criteria were reviewed by Great Plains in selecting partners for special recognition, including sales performance, technological expertise on Great Plains solutions, and a commitment to improving the lives and business success of Great Plains customers.


Peppers and Rogers Appoints Editorial Director [Top]
The Media/Information Services division of Peppers and Rogers Group has appointed Terry Kirkpatrick as Editorial Director. Kirkpatrick, formerly Managing Editor of The Readers Digest, will oversee the editorial content of a variety of Peppers and Rogers Group newsletters, magazines and research projects.


Brokat Completes Acquisition of Blaze [Top]
Brokat announced that it has completed its acquisition of Blaze Software in a stock transaction valued at approximately $579.4 million. Brokat has acquired 100 percent of the outstanding shares of Blaze through the issuance of 5,424,000 Brokat shares in the form of American Depositary Shares. Tom Kelly, previously CEO of Blaze, has been appointed the chairman of the board of directors of Brokat.



PCsupport.com Financial Results [Top]
PCsupport.com announced financial results for its fourth quarter and fiscal year ending June 30, 2000. The Company began to build revenues in the fourth fiscal quarter, achieving sales of $22,124. The Company reported a net loss for the fourth fiscal quarter of $3,462,201 or ($0.35) per share.


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Stock Index
RealMarket 152.93 -5.79%
Stock Index: Tell me more 
Dow Jones 10,719.74 +0.18%
Nasdaq 3,455.83 -3.17%
S&P 500 1,426.46 -0.68%
Apac Cust Svc 5 1/16 +1/8
Applix Inc 3 1/2 +3/16
Apropos Tech 7 3/4 -3/16
Ask Jeeves Inc 15 -1 13/16
Aspect Comms 19 3/8 -9/16
Blaze Software 12 5/8 0
Blue Martini 32 15/16 -1 15/16
Broadbase Sftwr 14 3/16 +1/2
Broadvision 20 1/4 -1 9/16
Calico Commerce 5 3/16 -15/16
Chordiant Sftwr 7 -11/16
Convergys Cp 37 1/4 -1/2
Davox Corp 9 -3/8
Delano Tech Cp 14 13/16 -3/16
E.piphany Inc 53 1/4 -6 1/4
eGain Comms Cp 8 -1/4
eLoyalty Corp 11 15/16 -3/8
Eshare Tech 3 +1/4
Exchange Applc 3 9/32 -9/32
Firepond Inc 11 1/16 -3 5/16
ICT Group Inc 10 1/4 -1/4
Interact Commer 9 3/4 -1/2
Interact Intell 40 3/8 +1 5/8
Interv Brite 10 1/2 -11/64
Janna Systems 71 41/64 -2 27/32
Kana Comms 18 1/4 -3
Liveperson Inc 3 7/8 -3/16
Onyx Software 17 11/16 -1 7/8
Pegasystems Inc 5 3/4 0
Peregrine Sys 16 9/16 -1 15/16
Pivotal Corp 49 +11/16
Prime Response 3 11/16 +3/16
Primus Knowldge 4 3/4 -6 1/8
Quintus Corp 8 9/32 -7/32
Rainmaker Sys 2 1/32 -7/32
Remedy Corp 15 7/8 -1 9/16
Selectica Inc 38 1/2 -1 13/16
Siebel Systems 97 1/64 -5 31/64
Sitel Corp 3 1/8 +1/16
Support.com 28 5/8 -2 7/8
Sykes Enterpris 4 1/2 -1/4
Syntellect 7 -1 3/16
Telespect World 0 21/32 0
Teletech Hldgs 23 3/4 -7/8
Vignette Corp 23 -2 5/16
West Teleserv 18 1/8 -1
Witness Systems 17 7/8 +5/8
As of close 10/03/2000
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