October 3, 2001

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Other News

  • Mercury Interactive Receives STAR Award
  • BroadVision And Frontera Deliver
  • AMR Research Uses Onyx
  • Legal & General Using eGain
  • Economist.com Implements KANA
  • SPSS Announces Siebel Validation
  • Bloomberg To Support Siebel 7

    • Mercury Interactive Receives STAR Award [Top]
    The Service & Support Professionals Association (SSPA) announced that Mercury Interactive was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award. Chosen as the best in what they do, Mercury Interactive was honored for delivering technical support to their customers and presented with a 2001 STAR Award in the Sustained Performance category.


    BroadVision And Frontera Deliver [Top]
    BroadVision announced that ASP partner Frontera recently went live with a BroadVision-powered, direct-to-consumer e-business solution for Custom Nutrition Services (CNS). Frontera used BroadVision's suite of enterprise self-service applications -- including BroadVision Retail Commerce -- to create an e-commerce system that allows CNS to provide private label and custom branded nutritional support programs to their partners.



    AMR Research Uses Onyx [Top]
    Onyx has been selected and is already being used by AMR Research to help the firm provide an enhanced level of customer satisfaction and consistent contact management capabilities across its global sales force. By employing Onyx's Web-based solution, AMR Research can also lower administrative costs by automating client access based on contract parameters.



    Legal & General Using eGain [Top]
    eGain announced that Legal & General has selected eGain. Using the text chat and Web collaboration solution eGain Live, Legal & General's call center agents can now deliver instant assistance to online customers at the point of need.



    Economist.com Implements KANA [Top]
    KANA announced that the Economist.com has implemented KANA Response. Using KANA Response's automated solution, the Economist.com employs one customer service representative to respond to all customer comments, suggestions and queries in less than 24 hours.



    SPSS Announces Siebel Validation [Top]
    SPSS announced that the integration of its data mining workbench, Clementine 6.0.2, and its system for statistical analysis, SPSS 10.1.3, and Siebel eBusiness Applications 6.3 have been validated by Siebel Systems. The integration of SPSS and Clementine with Siebel eBusiness Applications aims to allow users to analyze their transactional and warehouse data and use that information to make better decisions and personalize customer interactions.



    Bloomberg To Support Siebel 7 [Top]
    Bloomberg announced support for Siebel 7. Bloomberg plans to integrate its Market Data and Analytics applications, as well as its Trade Order and Portfolio Management Systems with Siebel 7 to provide financial services organizations with Broker Desktop solutions.


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