October 3, 2000

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Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
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Other News


PeopleSoft Unveils Portal Solutions [Top]
PeopleSoft unveiled PeopleSoft Portal Solutions, portal applications that provide people with information that is relevant to their roles within an organization. PeopleSoft Portal Solutions include the PeopleSoft Enterprise Portal, the Customer Portal, Employee Portal, and Supplier Portal. The portals will deliver a web experience tailored to an individual's information needs.



Don Peppers Predicts The Future of POP [Top]
Peppers will discuss how the concept of “treating different customers differently” can be applied to Point of Purchase (POP). Peppers will present the facts supporting this vision in a presentation at the POP Show in NYC.


Delano Appoints James Wentzell As VP [Top]
Delano announced the appointment of former Lotus executive James Wentzell as VP, Worldwide Marketing. Mr. Wentzell will be responsible for driving Delano's global strategy for branding, media and analyst relations, lead generation, special events, and marketing communications.


Rainmaker Wins HP Business [Top]
Rainmaker announced that Hewlett-Packard has selected Rainmaker's Contract Renewals Plus services for selling and renewing selected hardware service contracts in the United States. Rainmaker will act as an extension of HP's internal sales and marketing organization to offer renewals and sales of service contracts, known as SupportPacks and Post-Warranty SupportPacks.



Mondex Partners With InterVoice-Brite [Top]
Mondex and InterVoice-Brite have agreed upon details of an alliance to develop, market and deliver global mobile commerce solutions for conducting secure electronic cash payment transactions using mobile phones, personal digital assistants and other wireless devices. InterVoice-Brite and Mondex will work together to develop and market secure payment solutions for mobile transactions using Mondex electronic cash.



SITEL To Support EuropeLoan.com [Top]
SITEL announced a multi-year agreement with EuropeLoan.com, an online load company. SITEL and EuropeLoan.com will jointly develop, implement, and execute contact centers, offering eCRM solutions for EuropeLoan.com’s customers throughout Benelux and Germany.



Information Builders Provide Data Access to Hyperion Server [Top]
Information Builders' Middleware Technology Division announced its support for Hyperion's Essbase OLAP Server. Information Builders' new Enterprise Data Access (EDA) adapter for Hyperion Essbase works with other EDA adapters to tie together data from multiple sources.


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