October 2, 2003

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Q: Do You Know What Your Customers are Really Thinking?
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Terri Schepps
Integrity For You, Inc.
 
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"Case Study: Support Automation and Outsourcing at Maxtor"
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Other News

  • BT And Nortel Help Hydrex
  • Microdynamics Group Sees Success With Exstream Software

    • BT And Nortel Help Hydrex [Top]
    BT Convergent Solutions and Nortel Networks have completed an overhaul of Hydrex Equipment Ltd's entire voice and data communications system, installing local (LAN) and wide area (WAN) networking with Quality of Service (QoS) at every port and adding the latest in IP (Internet Protocol) telephony technology.



    Microdynamics Group Sees Success With Exstream Software [Top]
    Exstream Software announced positive reports from Microdynamics Group. Microdynamics Group is using Dialogue to redesign customer statements and invoices to include highly targeted marketing campaigns and informational messages that build brand loyalty. The company has also reduced processing time by as much as one-third due to Dialogue's ease of use and open architecture.


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