October 2, 2000

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Experts Corner
Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
Required Reading

"Triple I Customers"
by Michael Charney - Director of Product Research, ServiceWare

 
 

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October 11, 2000

Career Opportunity

Hotline Specialist
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"You should endeavor: (a) not to invent problems or tasks, and (b) not to take on other people’s tasks"

 


Other News


Onyx and Microsoft [Top]
Onyx announced support for Microsoft's .Net Enterprise 2000 platform. Onyx products will support SQL Server 2000, BizTalk Server 2000 and Commerce Server 2000,



Annuncio Attracts Customers [Top]
Annuncio increased its customer base to more than 50 Global 2000 companies. New customers to adopt Annuncio's e-marketing solution, Annuncio Live, are Ariba, AT&T Wireless Services, Intuit, BigVine.com, among others for web seminars, customer newsletters, partner outreach, public relations, and tradeshow follow-up communications.



Ask Jeeves Expands Into Japan [Top]
Ask Jeeves announced a joint venture with Trans Cosmos to create Ask Jeeves Japan. Leveraging Trans Cosmos' established market leadership and BtoB network, Ask Jeeves Japan will provide Japanese corporations with Ask Jeeves Business Solutions to help them drive online sales and increase return on investment.



Teleperformance Opens New Contact Centers [Top]
Teleperformance announces the openings of three new contact centers. The stations allow Teleperformance’s customer service agents to develop customer relationships through email, web-chat, phone, fax and mail. Clients have the ability to outsource their entire CRM enterprise to them.



MessageMedia Opens ChicagoOffice [Top]
MessageMedia announced that it has opened a sales and support office in Chicago to further strengthen its presence in the domestic marketplace and to better support its rapid sales growth in the Midwest.



Witness Systems to Relocate [Top]
Colonial Properties Trust announced with Witness Systems that it will relocate its metro Atlanta-based corporate headquarters in Alpharetta, Georgia to nearby Roswell, Georgia at the end of the fourth quarter. In December 2000, Witness Systems will officially move its international headquarters to Colonial Center 300 at Mansell Overlook, a property owned and operated by Colonial Properties Trust.



eLoyalty Opens New Offices [Top]
eLoyalty announced it has opened offices in Dallas, Atlanta, New York and the Washington, D.C. area. Following the launch of its new headquarters in Lake Forest, Illinois, eLoyalty is continuing its rollout of new offices to accommodate the company's expansion.



SITEL New Director for Spain and Portugal [Top]
SITEL announced the appointment of Mr. Gonzalo Mariátegui, as Managing Director of SITEL Iberica throughout Spain and Portugal. Mr. Mariátegui has worked in a senior executive position at Hertz Corporation in both Spain and Portugal since 1993.



Servigistics Appoints Ken Sullivan VP [Top]
Servigistics announced that Ken Sullivan has been appointed executive VP, client services. Sullivan joined Servigistics from eLoyalty where he was VP and proficiency leader for field service and logistics, and responsible for management consulting and system integration services for large clients.



HTC Hires VP of Client Services [Top]
Hispanic Teleservices Corporation announced the hiring of Linda Fate as the company’s VP of Client Services. With over 15 years of experience managing the call center operations and outsourcing partnerships for San Diego Gas & Electric, Ms. Fate brings to the company an understanding of what constitutes optimal client relations in the outsourced customer support industry.



Michael Kozub Joins MarketSoft [Top]
MarketSoft announced that Michael Kozub has joined the company as VP and CMO. In his role, Mike will be the driving force behind MarketSoft's marketing, product management, and business development efforts.


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Sitel Corp 2 15/16 0
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