September 28, 2001

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Expert's Corner
Q: What is the current state of e-business initiatives?
Answer

James Alexander, Ed.D.
AFSM International
 
Required Reading

"CRM: Three Steps Forward, One Step Back"
by Dick Lee - Principal, High-Yield Marketing for Tacit Knowledge Systems

 
 

Featured Event

Optimizing Customer Support
November 6-7, 2001
Denver, CO

 


Impact of iSupport, across traditional metrics (with skilled customers).


Other News

  • MarketFirst National Seminar Series
  • Roundarch And BroadVision To Help
  • Proxy Adds eOn Contact Center
  • Infonet Joins Siebel Alliance

    • MarketFirst National Seminar Series [Top]
    MarketFirst announces new dates and additional speakers for the MarketFirst National Seminar Series - Discover the Evolution Occurring in Marketing. MarketFirst executives, along with industry analysts Dr. Harry Watkins of Aberdeen Group and Steve Diorio of IMT Strategies, will cover topics such as enterprise marketing integration, ROI, personalization, real-time lead generation, qualification, and distribution, as well as the marketing automation landscape.



    Roundarch And BroadVision To Help [Top]
    Roundarch and BroadVision announced that they will work together to expand BroadVision's Solution Value Proposition (SVP) program. The new program aims to help companies quantify the potential return on their e-business initiatives and helps to determine the most efficient, effective ways to rapidly realize business value.



    Proxy Adds eOn Contact Center [Top]
    eOn has implemented a second eQueue Multi-Media Contact Center Solution at Proxy Communications. The networked eQueue systems are used to manage voice and e-mail communications for Proxy's Wichita, Kansas, and Dallas locations.



    Infonet Joins Siebel Alliance [Top]
    Infonet announced that it has joined the Siebel Alliance Program as a Premier Partner. Infonet will offer network services and advice on optimizing the network for multinational corporations implementing Siebel eBusiness Applications.


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