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Airlines
Select Witness [Top]
Witness Systems announced that Continental Airlines and US
Airways have selected the company’s eQuality application
for their customer contact centers. The eQuality recording
solution enables these travel industry contact centers to
capture key information directly about their customers
through a software tool that monitors the quality and
consistency of customer interactions.
Nortel
Integrates Speech From Philips [Top]
Nortel has integrated the SpeechPearl speech recognition
engine from Philips Speech Processing with its OSCAR voice
interaction platform for eBusiness, enabling deployment of
speech-enabled directory assistance and customer care
applications. The SpeechPearl engine enables users to have
natural dialogs with IVR systems.
Tech
Companies Select Aprimo [Top]
Aprimo announced that Aprimo Marketing recently has been
selected by a number of high-tech companies including PTC
and Clarus to improve marketing performance. PTC is a
leading provider of collaborative product commerce
solutions and Clarus is a B2B e-Commerce solution
provider.
Technecall
Joins SVA [Top]
Supportgate.com announced that Technecall has joined the
Service Vendor Alliance. Uniting teams and technologies,
Technecall delivers two-way support for their clients’
customers via e-mail, fax, web chat and voice.
ChipPAC
Deploys Hyperion [Top]
Hyperion announced that ChipPAC, a semiconductor assembly
and test contractor, has selected Hyperion's business
analysis software to optimize its business. Hyperion will
enable executives in ChipPAC's corporate offices to
monitor financial performance and factory metrics.
Xoriant
With Aspect [Top]
Xoriant announced that it has formed an alliance with
Aspect. Xoriant and Aspect will join forces in areas of
training and deployment, and both companies will also
embark on joint sales and marketing efforts.
NextClick
Signs Watertowne [Top]
NextClick announced that the company has signed Watertowne
Bottling as a personalization customer. NextClick will
create an online customer loyalty solution aimed at
providing Watertowne with a North American personalization
solution that is designed to place the company's pure
bottled water into every home in North America.
SITEL
and Tata Form Venture [Top]
SITEL and Tata announced that they have signed a letter of
intent to form a 50/50 joint venture, to be named SITEL
India, that will provide contact center services from
India. The venture will provide technical support and
customer care for English-speaking customers throughout
the United States, United Kingdom and other
English-speaking countries.
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