September 26, 2002

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Other News

  • Raiffeisen-trade.com With KANA
  • La Poste Group Chooses Siebel
  • eGain Helps Virgin Mobile

    • Raiffeisen-trade.com With KANA [Top]
    KANA announced that raiffeisen-trade.com, the online trading site for the Austrian Raiffeisen Banking Group, has implemented KANA Response software and KANA IQ software to respond to customer demand for more effective service via the Web. As a result of implementing KANA's contact center solutions, raiffeisen-trade.com can now provide a higher level of customer care while reducing costs in the contact center.



    La Poste Group Chooses Siebel [Top]
    Siebel announced that La Poste Group has chosen to implement Siebel 7. Using the unified view that Siebel provides, they are equipped with an understanding of the customer's environment, including the names of the key decision makers within the organization, the mail volume the customer is already sending via La Poste, current pricing and discounting offers, and the status of any outstanding customer inquiries.



    eGain Helps Virgin Mobile [Top]
    eGain announced that Virgin Mobile, the UK's fifth largest mobile network, has selected its knowledge management software, eGain Knowledge, to support their 700 customer advisors at Virgin Mobile's Trowbridge-based customer centre. Virgin Mobile wanted to ensure its customer service advisors managed their customer calls in a consistent way.


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