September 26, 2001

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Expert's Corner
Q: Why is ROI not enough for a customer support solution?
Answer

Diego Ventura
noHold, Inc.
 
Required Reading

"Avoiding a CRM Backlash"
by Rick Frazier - Principal, Booth Morgan Consulting, LLC

 
 

Featured Event

Optimizing Customer Support
October 23-24, 2001
Silicon Valley, CA

 


Impact of iSupport, across traditional metrics (with well trained customers).


Other News

  • More California Companies Harnessing MicroStrategy
  • SSPA Provides Sponsorship Opportunities
  • Control-F1 Wins Award
  • Ask Jeeves Stock Repurchase Program
  • IU Selects Unified Communications
  • Barclays Global Investors Implements IP Network From Avaya

    • More California Companies Harnessing MicroStrategy [Top]
    MicroStrategy announced that in the first half of 2001 it secured 41 new sales in California with companies who will utilize its MicroStrategy 7 Business Intelligence Platform to help drive their efficiency, productivity and customer relations. These sales were both to new customers and to existing customers, including such noteworthy companies as Raley's, 21st Century Insurance, and CNET Networks.



    SSPA Provides Sponsorship Opportunities [Top]
    The SSPA announced the Sponsors of the SSPA Horizons 2002 World Conference, October 1-4, 2001 in Savannah, Georgia. The SSPA Conferences offer opportunities to some of the vendors in the IT industry to showcase their products and services.


    Control-F1 Wins Award [Top]
    Control-F1 announced that its solution has been selected for the TMC Labs' Innovation Award. The TMC Labs Innovation Award is based on products that demonstrate innovation, features and contributions to improving customer interactions.


    Ask Jeeves Stock Repurchase Program [Top]
    Ask Jeeves announced that its Board of Directors has authorized a common stock repurchase program of up to $5,000,000. The program is effective immediately.



    IU Selects Unified Communications [Top]
    Indiana University signed a two-year license agreement to deploy the beta version of Interactive Intelligence unified communications product called Communite. Communite will provide faculty and staff at the IU Bloomington and Indiana University - Purdue University Indianapolis (IUPUI) campuses with unified messaging, a one-number ``follow-me'' feature, call screening, presence management and other productivity applications.



    Barclays Global Investors Implements IP Network From Avaya [Top]
    Barclays has signed an agreement with Avaya to enable BGI's corporate network to support Internet Protocol (IP) communications. According to BGI, its move to IP voice communication is part of a strategy to help transform the company into a communications leader in the financial services industry.


    Front Page News

     

     
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    Aaron Zornes
     META Group
     
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