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News
Kodak
With Kana [Top]
Kana announced that it has been selected by Eastman Kodak
Company to deliver capabilities for its online customer
service center. Kana enables Kodak to interact with its
customers in a personalized manner and within a short
period of time.
Knowledgenet
Receives Award [Top]
HEAT Division of FrontRange announced that its Solutions
Partner KnowledgeNet.com received the ITTA Award for
Excellence for an Internet training program designed
specifically for HEAT Help Desk software. The award
honored KnowledgeNet’s e-learning project designed for
HEAT Service and Support certified technical training.
Genesys
and BroadVision [Top]
Genesys and BroadVision announced an integrated eCRM
solution. Genesys and BroadVision are enabling businesses
to bring customer contact centers and web sites together.
Genesys' contact center solutions with BroadVision
One-To-One unifies customer touch points by sharing
customer information across web-based media types.
Ford
Goes With FirePond [Top]
FirePond announced that Ford of Europe has deployed
FirePond Commerce to support the online marketing of its
new Ford Transit product line. FirePond Commerce and the
FirePond Business Rule Engine power the `Transit
Configurator' on the Ford site, enabling visitors to
build, design and specify a new Ford Transit to meet their
individual requirements.
Major
ISPs Connect With eGain [Top]
eGain announced that its global ISP customer base now
includes AOL, Earthlink and Freeonline Australia. These
companies have chosen the eGain Commerce platform to power
online customer service programs critical to efforts aimed
at increasing customer loyalty.
Microware
Selects NewChannel eSales [Top]
NewChannel announced that Microware Systems has selected
NewChannel's acquisition and eSales solution to support
its worldwide sales operations. Using the NewChannel
Solution, Microware will enable its sales staff to offer
personalized assistance to online customers at the moment
they are seeking an embedded software solution.
Plumtree
and Vignette Partner [Top]
Plumtree Software and Vignette announced a partnership to
integrate the Plumtree Corporate Portal with the Vignette
V/5 eBusiness Application Platform. Plumtree's ability to
deliver a wide range of content and services from
enterprise applications and the Web will augment
e-business applications built on the Vignette platform.
BroadVision
Provides for Sony [Top]
BroadVision announced that Sony Broadcast &
Professional Europe has selected BroadVision applications
to drive the first of its new customer-focused Internet
initiatives at http://www.sonypresentation.com.
BroadVision's multi-language support and personalization
features allow Sony to serve each of its customers better.
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