September 25, 2002

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"Avoiding the One-Night Stand: Targeting Customers Who Will Stay With You "
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Other News

  • SaskTel With Siebel
  • Oncontact Software Kicks Off User Conference
  • Bell Canada And Avaya Team Up
  • BroadVision Extends Relationship With GSA
  • Avaya Improves Certification Program

    • SaskTel With Siebel [Top]
    Siebel Systems announced that SaskTel continues to deploy Siebel eBusiness Applications to achieve sales and service best practices across multiple channels. SaskTel is in the midst of implementing Siebel Sales and additional Siebel Interactive Selling applications, including Siebel eConfigurator and Siebel ePricer, which arm SaskTel's Business Sales team with tools to identify new sales opportunities and better meet customers' needs.



    Oncontact Software Kicks Off User Conference [Top]
    Oncontact Software kicks off its 8th annual User Conference at the Midwest Express Center in Milwaukee. Oncontact Software has filled the conference with training sessions aimed at sharpening CRM skills and strategies of all who attend.



    Bell Canada And Avaya Team Up [Top]
    Bell Canada and Avaya announced the availability of a multimedia contact center solution that allows businesses to outsource the ownership, design, installation and management of their customer service systems. Available to Bell Managed Solutions customers throughout Canada, solution aims to give companies the ability to minimize investments in call center capital assets while still having access to the latest customer relationship management features.



    BroadVision Extends Relationship With GSA [Top]
    BroadVision announced that the General Services Administration (GSA) is re-launching its e-Buy tool, based on BroadVision technology, responsible for providing access to 3 million products to 8,800 contractors. BroadVision's enterprise business portal solutions help them manage constituent relationships with self-service access to information, transactions and business processes.



    Avaya Improves Certification Program [Top]
    Avaya has added six Specialist-level exams to the Customer Relationship Management (CRM) category of its Global Certification Program. The exams support the professional development of information technology (IT) practitioners and reflect expertise in designing and implementing Multimedia Contact Centers, Proactive Contact Solutions and Interactive Response Systems. E-learning test preparation courseware and classroom training for the exams are available through Avaya University.


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