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Optimizing
Customer Support
November 6-7, 2001
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Chordiant
Names Board Of Director [Top]
Chordiant named George Reyes to the company's Board of
Directors. Mr. Reyes becomes the eighth Chordiant Board Member
and will also serve on the company's Audit Committee.
VorTecs
Joins IBM [Top]
VorTecs announced that it will expand its current voice services
portfolio to include application development and integration
with IBM's range of voice products including the WebSphere Voice
Server. VorTecs helps businesses that operate mid-to-large
customer interaction and contact centers evaluate and implement
technologies to improve the quality of their customers'
experience.
DePaul
Chooses Metastorm [Top]
Metastorm announced that DePaul University's facilities
operations group will use Metastorm e-work software to complete
work orders and coordinate with tradespeople. With Metastorm the
group can electronically communicate with the trade staff
involved, log estimates, track correspondence between groups,
and produce reports on activity levels in the department.
China
Unicom Selects Nortel [Top]
China Unicom has selected Nortel to provide Optical Metro
network solutions in Beijing and in nine eastern and central
provinces in the People's Republic of China under a series of
agreements estimated to be worth approximately US$18 million.
Nortel Networks will supply Optical Ethernet solutions and
multiservice backbone networks that will position China Unicom
to address growing demand for data, voice and IP services.
Siebel
And Marketswitch Integrate [Top]
Marketswitch announced that the integration between its TRUE for
Outbound Marketing version 4.0 and Siebel Marketing version 6.3
has been validated by Siebel Systems.
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