September 21, 2000

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Q: E-services: strategy or product?
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META Group
 
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"The Insiders Guide to Customer Service on the Web: Eight Secrets for Succesful E-Service"
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Other News


KPMG Alliance With Kana [Top]
KPMG Consulting and Kana Communications announced an alliance. The companies have extended their relationship by entering into a formal alliance agreement to develop and market the entire range of Kana's eRM solution, including all communications and business applications and the Kana eBusiness platform.



NCR Adds TCI RetailSuite [Top]
NCR and Total Control Information (TCI) announced that they have signed an agreement to add TCI's RetailSuite of integrated software to NCR's Demand Chain Management solutions. The combined solutions will allow the managed delivery of information and answers to end user touch points, with iterative performance analysis of decisions and actions.



SpeechWorks Adds Extra Security [Top]
SpeechWorks announced the availability of the SpeechSecure solution, speaker verification technology that provides security and convenience to callers who access personal information and conduct commerce over the phone. SpeechSecure uses a voice verification solution to confirm a caller's identity by creating and matching a voiceprint.



Knowledge Impact and IQ4hire Partner [Top]
Knowledge Impact announced an agreement with IQ4hire to jointly market their offerings. Together IQ4hire and Knowledge Impact will enhance their professional services offerings, providing a more comprehensive solution for IT project planning.



Telera Adds Nuance [Top]
Telera announced a partnership with Nuance and joined Nuance's Voice Web ASP Program. Nuance's speech recognition software will be hosted on Telera's Intelligent Communications Network.



Onyx, Softbank,and Prime Invest Create Onyx Japan [Top]
Onyx, Softbank Investment and Prime Systems announced they are investing to create Onyx Japan to bring Onyx Software's e-business and relationship management solutions to the Japanese market. Onyx Japan, which will be majority owned and controlled by Onyx Software, was structured as a Japanese venture in order to take advantage of local investments and have the flexibility to take advantage of Japanese stock market opportunities.



Vignette and Artesia Development [Top]
Vignette and Artesia Technologies announced that they will create a combined e-business solution based on the Vignette V/5 E-business Application Platform. The solution enables the repurposing of content for publishing over multiple channels to multiple devices.


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Servicesoft 2001

 

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Apac Cust Svc 5 1/4 -3/8
Applix Inc 4 -1/4
Apropos Tech 10 5/8 0
Ask Jeeves Inc 23 5/8 -13/16
Aspect Comms 22 1/8 +1/16
Blaze Software 14 -5/8
Blue Martini 39 13/16 +1/8
Broadbase Sftwr 17 15/16 +13/16
Broadvision 31 15/16 -1/16
Calico Commerce 5 7/8 -5/16
Chordiant Sftwr 10 3/8 0
Convergys Cp 44 -1 11/16
Davox Corp 11 13/16 +1/2
Delano Tech Cp 11 3/4 -3/16
E.piphany Inc 79 3/8 -2 5/16
eGain Comms Cp 9 3/4 -1/2
eLoyalty Corp 14 7/8 +1 3/8
Eshare Tech 3 1/2 -1/8
Exchange Applc 19 3/8 -1/16
Firepond Inc 16 +7/16
ICT Group Inc 11 1/16 -1/16
Interact Commer 11 1/2 +1 1/16
Interact Intell 42 3/8 +2 7/8
Interv Brite 11 1/2 -1/8
Janna Systems 71 -1 3/32
Kana Comms 29 7/8 -1 5/8
Liveperson Inc 5 7/8 -1/2
Onyx Software 22 1/4 +2 5/8
Pegasystems Inc 6 5/16 -11/16
Peregrine Sys 28 15/16 -3/4
Pivotal Corp 55 +2
Prime Response 5 -1/4
Primus Knowldge 20 1/2 +1/2
Quintus Corp 11 9/16 -1/16
Rainmaker Sys 2 1/8 +1/32
Remedy Corp 21 3/8 +1
Selectica Inc 39 1/8 -9/32
Siebel Systems 100 -1/8
Sitel Corp 5 3/16 -3/16
Support.com 28 1/4 +3/8
Sykes Enterpris 5 5/16 -1/8
Syntellect 7 1/4 -1/8
Telespect World 0 23/32 +1/16
Teletech Hldgs 37 1/16 -11/16
Vignette Corp 31 3/16 -1 7/16
West Teleserv 22 1/16 -5/16
Witness Systems 18 5/8 -5/16
As of close 09/20/2000
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