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News
Vignette
Helps Eritmo.com [Top]
Vignette announced that Eritmo.com selected the Vignette V/5
E-business Application Platform to help bring Latin artists,
fans and music together on the Web. The site delivers a
Latin music digital library for online sampling and sales,
interactive chats with favorite artists and live concert Web
casts -- in three different languages for six different
countries.
Blue
Pumpkin Announces New VP [Top]
Blue Pumpkin announced the expansion of its international
operations and the appointment of a new VP for the European,
Middle Eastern and African Markets. Blue Pumpkin has
appointed Julian Harper as VP of EMEA, to lead the expanding
EMEA operations and drive activities in the growing European
market.
Peregrine
and manageStar.com [Top]
Peregrine Systems announced a relationship with
manageStar.com. The relationship will offer buyers a method
of procuring services to manage property and maintain
facilities by way of Peregrine's Get.Resources!
e-procurement Weblication. manageStar.com will enable
Get.Resources! users to identify local service providers,
draft and distribute RFP's and manage the bid process.
Circuit
City Selects Xchange [Top]
Xchange announced that Circuit City Stores has selected
Xchange to provide eCRM software and services. With Xchange
4.0, Circuit City will have the capabilities to predict,
measure, and interpret customer behavior and then use that
information to plan, automate and measure customer
communications campaigns.
Yellow
Freight Launches Yellow Live/Voice [Top]
Yellow Freight, FaceTime and HearMe announced that Yellow
will deploy live voice capability on its e-commerce Web
site. Yellow’s implementation of FaceTime’s and
HearMe’s technology allows customers to listen and talk
directly with their Yellow Freight customer service
representatives via their Internet connection.
Greenbrier
& Russel Joins Vignette [Top]
Greenbrier & Russel announced an alliance with Vignette
to offer consulting services around the V/5 E-business
Platform and the Vignette training curriculum. The Vignette
Partner Program enables partners to help companies create
and maintain Internet businesses that attract, engage, and
retain online customers.
TeleTech
Extends Spanish-Speaking Capabilities [Top]
TeleTech announced that it will offer Spanish language and
Internet-enabled services to companies located in North
America. Companies can utilize TeleTech's eCustomerReps in
Mexico to ensure that the customer interaction is conducted
entirely in fluent Spanish. These eCustomerReps are native
Spanish speakers who understand the importance of customer
service and the role language plays in that experience.
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