| Free
Newsletter! |
|
|
| |
| Send
it to a Colleague |
|
|
| |
| Experts
Corner |
| Q: E-services:
strategy or product? |
Answer
John Warne
META Group |
 |
|
| |
| Required
Reading |
|
|
| |
| |
|
Featured
Event
|
|
Key3Media
Events CRM and Support Services - Fall 2000
October 24 - 26, 2000
San Francisco, CA
|
|
|
| Career
Opportunity |
|
Service
& Support Product Marketing Specialist
Loveland, CO - USA |
|
|

“According to the largest
percentage of individuals responding to the same survey, annual
targeted training time for both managers and staff falls into
range of 21-41 hours, or little more than one-half hour per week.
… But just sending an employee for one-size-fits-all training
isn’t enough. A smart manager will perform a skills gap analysis
to discover what kind of training the individual needs as well as
which skills are weal across the help desk as a whole. ”
- 360 Degree Hiring, Retention and Career Pathing, by Jana Johnson
|
|
Vignette
Powering Australian Olympic Site [Top]
Vignette announced that i7 and the Australian Olympic
Committee (AOC) are using the Vignette V/5 eBusiness
Application Platform to power the AOC-i7 Web site,
www.olympics.com.au. i7's network of sites covers
entertainment, sports, news and online services including
e-mail, search, chat, e-cards and e-commerce.
Outlaw
Releases New Version [Top]
Outlaw Technologies announced the availability of
CustomerFocus 3.0. CustomerFocus 3.0 adds a data interface
engine and electronic document management capabilities to its
list of features for health plans.
SSPA
Presents STAR Awards [Top]
SSPA announced winners of the 11th annual Software Technical
Assistance Recognition Awards from the Horizons 2001
conference site. Chosen as the best in what they do, twelve
companies delivering technical support for software customers,
were awarded the honors in their industry.
Epicor
for Despatch Industries [Top]
Epicor announced that Despatch Industries has selected to
implement Vantage, Epicor's eManufacturing solution and Epicor
eFrontOffice, powered by Clientele. Despatch Industries will
deploy the solutions to manage its business operations by
giving employees access to company and customer information at
their desktop.
Fibermarket
Partners with webMethods [Top]
Fibermarket announced that it has partnered with webMethods to
integrate its marketplace with the back-office systems of
buyers, suppliers, and brokers in the forest products
industry. Fibermarket will leverage webMethods B2B to enhance
its B2B marketplace. Fibermarket will enable users to
streamline the transaction process and better manage the
underlying business functionality by eliminating the need to
key in critical data more than one time.
NYLIFE
Selects SpeechWorks [Top]
SpeechWorks announced that it has been selected by NYLIFE
Securities to develop a speech-activated brokerage service.
SpeechWorks’s technology centers around the ability to
recognize speech through various technologies.
|
|