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ConnectedBrands
Partners with Xchange [Top]
Xchange announced that ConnectedBrands has licensed the
eMessaging component of the Xchange 4.0 solution suite
for eCRM. ConnectedBrands will resell Xchange 4.0 to its
customers enabling them to implement eMessaging
campaigns that strengthen and grow customer
relationships.
Japanese
Use Blaze [Top]
Blaze announced that five Japanese-based companies have
selected the Blaze Advisor Solutions Suite to drive
various business processes such as CRM, automated
on-line quotation, electronic and building security, and
workflow management. These leading companies include
Toyota Motors, Hitachi Software Engineering, NEC
Corporation, Matsushita Computer Systems, and NCR Japan.
Gemplus
Standardizes on Siebel [Top]
Siebel announced that Gemplus will standardize its
customer-facing operations worldwide on Siebel eBusiness
Applications. Siebel Systems' solution will enable
Gemplus sales, service and marketing professionals to
work across communications channels to improve customer
acquisition efforts, as well as to better understand and
respond to the needs of existing and prospective
customers.
TeleTech
With Netsmart [Top]
TeleTech announced a long-term exclusive contract with
Netsmart. Netsmart will use TeleTech's customer
interaction platform, known as CyberCare, to manage
customer inquiries related to inbound sales, customer
care and technical support. CyberCare integrates voice
and Internet communications, including custom e-mail
responses, chat and extensive Web co-browsing
capabilities.
Knowledge
Impact Expands In Canada [Top]
Knowledge Impact announced the opening of an office in
Calgary, Canada. The Calgary office is the second
Canadian office to open this year, joining the
company’s Toronto location, and strengthens Knowledge
Impact’s North American presence by providing
e-learning services to Canada’s leading companies.
Blue292
Chooses Vignette [Top]
Blue292 announced that it has chosen Vignette to provide
additional information viewing and transactional
functionality through Vignette's eContent and
eBizXchange solutions. Vignette's eContent solution
enables Blue292 to automate the aggregation of its
business partners' product and services data into the
site.
Time
Computers Select Astea [Top]
Astea announced that Time Computers has selected Astea's
ServiceAlliance eCRM solution to manage customer
services. The Astea solution, which replaces field
service management, product returns and repairs, will be
linked with the company's Sage Enterprise corporate
financials.
Pegasystems
and Systor Sign Agreement [Top]
Pegasystems announced that it has signed an Alliance
Agreement with Systor. Systor is now a licensed reseller
of Pegasystems’ eCRM and workflow automation
solutions.
MarketFirst
Signs Partners [Top]
MarketFirst Software announced the launch of its
Marketing Service Provider (MSP) program and
partnerships with public relations and communications,
e-marketing and customer relationship consulting firms.
The new MSP program will provide marketing service
partners with MarketFirst’s eMarketing solutions,
training, and support.
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