September 17, 2002

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Other News

  • ESB Anticipates ROI Using Siebel
  • Intervoice Selected By SunTrust
  • 3i Chooses Interface Software

    • ESB Anticipates ROI Using Siebel [Top]
    Siebel announced that ESB Independent Energy has standardized on Siebel eEnergy 7 -- a suite of eBusiness applications designed specifically for the energy industry -- to improve internal business processes and overall customer satisfaction. By creating a single, unified view of customer information, the company aims to be able to acquire new customers and minimize churn, thereby achieving an anticipated 12-month return on its customer relationship management (CRM) investment.



    Intervoice Selected By SunTrust [Top]
    Intervoice announced that SunTrust Banks has standardized on Intervoice's standards-based Omvia communications platform for its telephone banking application. The new interactive voice response (IVR) platform provides a common customer-friendly experience for telephone banking, regardless of location or number dialed.



    3i Chooses Interface Software [Top]
    Interface Software announced that the international venture capital company, 3i, has chosen Interface Software's Customer Relationship Management (CRM) solution, InterAction, as the cornerstone of its Relationship Intelligence system. 3i plans on integrating InterAction with Portia, its back-office investment management system, Microsoft Outlook contact managers and Palm handheld PDAs to provide access to the firm's repository of Relationship Intelligence.


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