September 17, 2001

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 Everything I Learned about E-Business, I Learned from High-School Chem Lab
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Scott Harmon
Motive Communications
 
Required Reading

"Architecting a Successful Customer Relationship Management Team"
by Mark Peacock - Founder, Roundarch

 
 

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Customer 360° Conference & Expo
November 12-15, 2001
Riviera Hotel, Las Vegas, NV

 


Other News


Onyx To Host Live CRM NetCast [Top]
A recent study by Celent Communications analyzed financial services firms and their interaction with customers online. Celent's Meredith Hickman will keynote this live, Internet presentation. She'll discuss the findings of the study, as well as how Onyx customers in financial services are capitalizing on revenue opportunities and improving customer satisfaction. Register
at www.onyx.com.



Servigistics On Panel [Top]
Servigistics announced that Mike Landry will participate in a panel discussion at the Council of Logistics Management (CLM) Annual Conference, which will be held in Kansas City, MO, September 30 - October 3. Mike Landry will join other industry executives in a panel entitled High-Tech Logistics Forecasting and Control for Direct and Reverse Operations.



Berlex Laboratories Standardizes On Siebel eBusiness [Top]
Siebel Systems announced that Berlex Laboratories, a U.S. affiliate of Schering AG, Germany, a specialty pharmaceutical company, will standardize its U.S. sales teams on Siebel eBusiness Applications. Siebel ePharma, a version of Siebel eBusiness Applications designed specifically for the pharmaceutical industry, will provide Berlex with a customer information management system.


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 META Group
 
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eLoyalty Corp .82 -0.06
Eshare Tech 1.90 -0.04
Firepond Inc .69 +0.00
HNC Software 20.80 -0.18
ICT Group Inc 11.73 +0.22
Interact Intell 5.05 -0.50
Interv Brite 11.00 +0.91
Kana Comms .64 -0.07
Liveperson Inc .12 +0.01
NICE 12.59 -0.36
Nortel Networks 5.35 -0.13
Onyx Software 3.63 -0.12
Oracle 11.46 +0.43
Pegasystems Inc 3.26 +0.05
PeopleSoft 29.14 +0.47
Peregrine Sys 22.97 -1.89
Pivotal Corp 5.76 +0.36
Primus Knowldge 1.40 -0.04
Rainmaker Sys .22 -0.07
SAP 27.50 -1.73
Selectica Inc 3.56 -0.04
ServiceWare .33 +0.02
Siebel Systems 19.58 +0.68
Sitel Corp 1.28 -0.16
Support.com 3.51 +0.34
Sykes Enterpris 8.16 -0.31
Syntellect 1.29 +0.00
Teletech Hldgs 7.60 -0.10
Vignette Corp 6.23 +0.24
ViryaNet .98 -0.02
West Teleserv 23.07 -0.13
Witness Systems 8.00 +0.04
Xchange .27 -0.03
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