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| RealMarket Feature - "From the Top" | ||||||||||
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"From the Top with Merced Systems"
In this interview, the President and co-founder of Merced Systems, Mark Selcow, shares his candid thoughts on the current landscape in the CRM industry and indicates some of the driving issues. Mark explains how and why companies in today's market landscape are addressing today's issues in smaller, bite size ways.
(Read Now)
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CDS Increases Call Center Revenues with E.piphany
E.piphany announced that Communications Data Services (CDS) has realized return on investment through use of E.piphany CRM solutions. Using E.piphany Interaction Advisor in its call centers allows CDS service agents to deliver targeted cross-sell, up-sell and loyalty offers after handling customer service requests. The program has generated $3.5 million in incremental CDS client sales since its inception.
CentraView Unveils Service Provider Program
CentraView announced a new service provider program to enable service providers to offer Sales Force Automation (SFA) and Customer Relationship Management (CRM) software to their customers. CentraView's service provider program builds on industry best practices enabling service providers to quickly deliver a valuable, in-demand service offering that leverages their existing customer base, infrastructure and business processes.
MicroStrategy 7i Enabled for IBM AIX 5L
MicroStrategy announced the availability of MicroStrategy 7i Universal Edition for the IBM AIX 5L operating system. MicroStrategy offers a 64-bit business intelligence (BI) product line, enabling organizations to efficiently monitor, report and analyze their enterprise data.
United Way of America Improves Service With salesforce.com
Salesforce.com announced that United Way of America is using salesforce.com's CRM service to foster internal collaboration and forge strong external relationships with their largest corporate leadership companies, donors, constituents and members. The corporate standard for the organization's national leadership office, salesforce.com has also helped United Way of America streamline fundraising and development processes.
Oracle Enables Partners to Deliver Solutions On Demand
Oracle unveiled a new offering that enables independent software vendor (ISV) partners to more quickly build their own on demand business and also extend to their customers the benefits of Oracle Technology On Demand such as 24 X 7 support and Oracle service expertise. The new offering, Oracle On Demand for ISVs, allows ISVs to remotely manage and deliver their applications leveraging the Oracle On Demand Grid as their technology infrastructure to provide their customers with on demand solutions that are secure, scalable, cost effective and easy to manage.
Cisco Systems Introduces New Portfolio of Integrated Services Routers
Cisco Systems announced a new line of integrated services routers to deliver secure, wire-speed data, voice, video and other advanced services to small and medium-sized businesses (SMBs) and enterprise branch offices, as well as service providers for managed network services offerings. The new Cisco 1800 Series, Cisco 2800 Series and Cisco 3800 Series integrated services routers are the first to provide customers with an infrastructure that enables fast, secure access to today's mission-critical business applications with optimized security, while establishing a foundation for tomorrow's intelligent networks.
Conexio Expands Product Offering with Addition of Magic IT Service Support Solution
Conexio, a Cincinnati-based Customer Relationship Management, Call/Support Center, ITIL, and Systems Management Solution technology company announced the addition of Magic IT Service Support for the Mid-sized Business, part of the complete Remedy IT Service Management solution from BMC Software, to their product and service offering. A complete service solution, Magic IT Service Support for the Mid-sized Business combines best-in-class service desk software with industry best practices.
CRM Europe 2004
Following the success of CRM Europe 2003, marcus evans is holding its annual CRM summit at the prestigious Montreux Palace in Montreux, Switzerland. The event will run from the 5th to the 7th of December and will bring together senior decision-makers and leading solution providers.
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| Case Study: Customer Focused Benefit Information Several years ago, HealthNow New York Inc., the parent company of BlueCross BlueShield of Western New York and BlueShield of Northeastern New York, assembled a document assessment team to study ways to improve the communications sent to customers. Taking into consideration the more than 750,000 members HealthNow and its divisions serve, the team recommended that document processes-creation, personalization, automation, and production coordination-be centralized in a single department to better manage content, costs, and ultimately, the effectiveness, of customer communications. more >> | ||||
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- New Citrix GoToAssist 6.0 Increases Customer Loyalty - Making possible the delivery of remote support to computer users around the globe, Citrix GoToAssist 6.0 from Citrix Online is now available . . . more >>
- SSPA Releases Top Talent Study - The Service & Support Professionals Association's (SSPA) Research Group released the Top Talent for Service and Support Industry Study. This . . . more >>
- Primary Matters Now Performing Pro Forma Reports For Start Up Companies - Primary Matters announces that they now offer a service that creates Pro Forma reports for start-up companies seeking investment. Primary Ma . . . more >>
- Envision Introduces Four New Business Applications - Envision Telephony showcased a new set of business applications that bring unity between the contact center and the enterprise to create a s . . . more >>
- Nortel Networks Customers Benefit From Solutions Enabling Virtual Enterprise - Nortel Networks announced key customers in a number of industries and from across the globe who are adopting networking solutions that enabl . . . more >>
- ServicePower Announces Certified Integration With SAP R/3 - ServicePower announced the release of a new certified integration between SERVICEPower v5.3.1 and SAP R/3 Enterprise 4.7 software. Service o . . . more >>
- Aztec Business Solutions Named Preferred Epicor Software Partner - Aztec Business Solutions (ABS) and Epicor Software announced joint efforts to deliver Web services and enterprise application development to . . . more >>
- RightNow to Hold Annual User Conference - RightNow announced that it will hold its annual user conference from Sunday, October 3 through Wednesday, October 6 at Montana's renowned Bi . . . more >>
- UniPress Hosts First Annual FootPrints User Conference in Las Vegas - UniPress Software announced that its first annual FootPrints User Conference will showcase cutting edge service desk deployments across a br . . . more >>
- Email Service Provider ExactTarget Announces New Hires and Promotions - ExactTarget announced the addition of five key executives to support the company's growing business, which has expanded by more than 400 cus . . . more >>
- HDI, CompTIA and Microsoft Collaborate to Promote Complementary Certifications - HDI, CompTIA, and Microsoft Corp. announced they are collaborating to promote to employees and employers the advantages of combining their r . . . more >>
- Neighborhood Email Helps Retailers Track Clicks to Bricks with Barcoded E-mail - Full-service e-mail marketing company, Neighborhood Email, announced a new offering for the retail market: e-mail barcoding. This new servic . . . more >>
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| Amdocs | 22.76 | 0.34 |
| APAC | 1.65 | -0.03 |
| Apropos | 3.39 | -0.01 |
| Ask Jeeves | 30.46 | 3.46 |
| Aspect | 9.4 | 0.02 |
| Astea | 6.51 | 0.29 |
| ATG | 1.05 | 0.06 |
| AVAYA | 13.65 | 0.25 |
| Blue Martini | 2.73 | -0.01 |
| Broadvision | 3.02 | 0.05 |
| chinadotcom | 5.24 | 0.32 |
| Chordiant | 2.69 | 0.12 |
| ClickSoftware | 1.72 | 0.1 |
| Convergys | 13.2 | -0.17 |
| E.piphany | 3.94 | -0.1 |
| eLoyalty | 6.04 | -0.04 |
| Epicor | 13.12 | 0.07 |
| eOn | 1.01 | -0.02 |
| Firstwave | 1.46 | 0.12 |
| HP | 18.4 | -0.21 |
| ICT Group | 7.28 | 0.03 |
| Interact Intell | 3.8 | -0.11 |
| Interv Brite | 9.24 | 0.21 |
| KANA | 1.76 | 0.07 |
| LivePerson | 3.31 | 0 |
| Motive | 11.99 | 0.09 |
| NCR | 47.82 | 0.08 |
| NICE | 21.88 | 0.5 |
| Nortel Networks | 4.02 | 0.01 |
| Onyx Software | 3.41 | -0.06 |
| Oracle | 10.55 | -0.07 |
| Pegasystems | 6.73 | 0.19 |
| PeopleSoft | 19.57 | -0.2 |
| Primus | 1.29 | 0.1 |
| Rainmaker | 1.85 | 0.02 |
| RightNow | 11.35 | 0.07 |
| salesforce.com | 15.91 | 0.71 |
| SAP | 39.05 | -0.46 |
| Selectica | 3.77 | -0.01 |
| Sento | 6.4 | -0.13 |
| ServiceWare | 0.4 | 0 |
| Siebel | 8.35 | -0.08 |
| Sitel | 2.29 | -0.23 |
| SPSS | 14.48 | -0.47 |
| SupportSoft | 9.62 | -1.18 |
| Sykes | 4.63 | -0.05 |
| Tekelec | 17.73 | -0.76 |
| Teletech | 9.49 | -0.04 |
| Verint | 35.34 | -0.2 |
| Vignette | 1.44 | 0.12 |
| ViryaNet | 3.1 | 0.17 |
| West Tel | 28.17 | 0.13 |
| Witness | 15.1 | 0.58 |
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| As of close 09/14/04 | ||
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