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News
Microsoft
WebTV Using Convergys [Top]
Convergys announced it has signed a two-year contract
renewal with Microsoft WebTV Networks. The new contract
will enable WebTV to enhance its customer care services
through Convergys' integrated customer contact centers.
CustomerCast
Joins Kana [Top]
CustomerCast and Kana Communications announced the
creation of their technology partnership. CustomerCast
and Kana have integrated their technologies to enable
companies to closely monitor and improve their
customers' experience.
Fujitsu
Selects Apropos [Top]
Apropos announced that Fujitsu Network Services has
implemented Apropos' solution in its external customer
support center. The solution enables Fujitsu's network
management service technicians to manage each
interaction and have access to information on all
interaction types, so they can better manage, control,
and report on activity.
go2
Systems and Strategy.com [Top]
go2 Systems will provide its users with financial
information services from Strategy.com. Strategy.com
will be integrated into go2's wireless Internet site and
Web site and will allow go2 Systems' customers to
receive alerts with only the information they are
interested in.
Ask
Jeeves Adds Go2Net [Top]
Ask Jeeves announced the addition of Go2Net to the Ask
Jeeves Text Sponsorship Network. Jeeves Text Sponsorship
is an auction-based, self-service solution that enables
advertisers to create and distribute keyword-targeted
text ads online.
Imation
and Aprimo Join Forces [Top]
Imation and Aprimo announced a marketing agreement aimed
at delivering a range of consulting and technology
solutions for marketing organizations. Imation will
recommend and integrate Aprimo Marketing as part of
Imation Color Technologies professional services
offerings.
Peregrine
Launches Alliance Program [Top]
Peregrine Systems announced an improved Technology
Connections Alliance program that allows Peregrine and
complementary software providers to integrate and
jointly market software solutions. Participants can join
the program as an Integration Partner, combining their
technology with Peregrine's software to develop new
integrated solutions, or as a Marketing Partner, to
cooperatively market their products with Peregrine
products.
U.
S. Postal Service Selects NCR Teradata [Top]
The United States Postal Service(USPS) awarded NCR a
three-year contract to provide the USPS ``Retail Data
Mart'' supporting USPS retail operations that include
over 20,000 post offices across the country. The
``Retail Data Mart'' will enable the USPS to improve
customer service and control inventory as well as
determine appropriate labor and service requirements.
YOUcentric
Office in the UK [Top]
YOUcentric announced that it has opened a sales office
in the United Kingdom. The establishment of a London
operation is the first step in the company’s global
expansion and marks the base for YOUcentric European
operations.
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