September 14, 2001

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Expert's Corner
 The Universal Queue: Enabling Consistent and Personalized Service
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Joe Heinen
Genesys Telecommunications Laboratories
 
Required Reading

"CRM Rounds out the Customer Profile"
by Rebecca Sausner - eMarketing Magazine
 
 

Featured Event

Working With the Analysts
September 21, 2001
Toronto Eaton Center - Toronto, Can.
 


Impact of iSupport, across traditional metrics (when supporting external customers).


Other News


TISCOR And Palm Pilot [Top]
More than a dozen hospitals from coast to coast are eliminating paperwork and maximizing productivity with MobileTech for MEDI-MIZER, a system that uses Palm Pilots to track, record and document biomedical equipment inspections. TISCOR enables the generation of a variety of different reports.



Witness And Aspect Host Webinar [Top]
Witness Systems and a featured guest speaker from Aspect Communications will host an informational Webinar entitled "Moving From a Call Center to a Contact Center: The Benefits of Using Multimedia with your Customers." It will be hosted at www.witness.com on Tuesday, September 18, 2001, Noon EDT and Thursday, September 20, 2001, 3 p.m. EDT.



Industri-Matematik Appoints Executives [Top]
Industri-Matematik announced two additions to its sales team in the Americas: Rick Hartung, vice president of sales and Al Cooke, vice president, solutions group.


Front Page News

 

 
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Top Five CRM Trends for 2001/02
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Aaron Zornes
 META Group
 
Island Data
 

 
Stock Index
RealMarket 51.81 +0.22%
Stock Index: Tell me more 
Dow Jones 09,605.51 -0.17%
Nasdaq 1,695.38 +0.46%
S&P 500 1,092.54 +0.44%
Apac Cust Svc 2.41 +0.05
Applix Inc .85 -0.10
Apropos Tech 1.36 +0.00
Ask Jeeves Inc .90 +0.02
Aspect Comms 3.53 -0.24
AVAYA 12.18 +0.42
Blue Martini .98 +0.01
Broadvision 1.15 +0.05
Chordiant Sftwr 2.79 -0.10
Convergys Cp 26.60 +0.35
Davox Corp 9.80 +0.00
Delano Tech Cp .18 -0.01
E.piphany Inc 6.74 +0.24
eGain Comms Cp 1.61 +0.04
eLoyalty Corp .82 -0.06
Eshare Tech 1.90 -0.04
Firepond Inc .69 +0.00
HNC Software 20.80 -0.18
ICT Group Inc 11.73 +0.22
Interact Intell 5.05 -0.50
Interv Brite 11.00 +0.91
Kana Comms .64 -0.07
Liveperson Inc .12 +0.01
NICE 12.59 -0.36
Nortel Networks 5.35 -0.13
Onyx Software 3.63 -0.12
Oracle 11.46 +0.43
Pegasystems Inc 3.26 +0.05
PeopleSoft 29.14 +0.47
Peregrine Sys 22.97 -1.89
Pivotal Corp 5.76 +0.36
Primus Knowldge 1.40 -0.04
Rainmaker Sys .22 -0.07
SAP 27.50 -1.73
Selectica Inc 3.56 -0.04
ServiceWare .33 +0.02
Siebel Systems 19.58 +0.68
Sitel Corp 1.28 -0.16
Support.com 3.51 +0.34
Sykes Enterpris 8.16 -0.31
Syntellect 1.29 +0.00
Teletech Hldgs 7.60 -0.10
Vignette Corp 6.23 +0.24
ViryaNet .98 -0.02
West Teleserv 23.07 -0.13
Witness Systems 8.00 +0.04
Xchange .27 -0.03
As of close 09/13/2001
 
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