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Servicesoft
Recognized By Gartner [Top]
Servicesoft announced that several of its customers have
been identified by eWeek and Gartner Group as some of
the top 100 Innovators in the eCRM industry. They
include marquee companies such as American Express,
Siemens and Xerox.
SSPA
Launches New Survey [Top]
The Software Support Professionals Association (SSPA)
announced that it has developed and implemented The SSPA
Survey that is located online at supportgate.com. The
Survey is a third in a series of annual surveys used to
provide a review of service industry practices,
performance indicators and operational metrics.
Splashnet
Signs Unisys as ASP [Top]
Splashnet.com announced that Unisys New Zealand has
signed an agreement to become an application service
provider (ASP) for the Australasian marketplace. As a
member of Splashnet’s recently created Key Alliance
Partner Program, Unisys will host the system and deliver
full CRM functionality to its customers.
Tally
Integrates TS.Census With SMS [Top]
Tally Systems announced the release of a new integration
between SMS and its market leading asset tracking
software, TS.Census. The new 1.1 version of TS.Census
will allow network managers to import PC hardware and
software asset information directly from TS.Census into
SMS versions 2.0 or 1.2.
Interactive
Intelligence Announces Support of Cisco [Top]
Interactive Intelligence announced that it now supports
Cisco's AVVID (Architecture for Voice, Video, and
Integrated Data) IP platform. This support enables
Cisco's Call Manager to incorporate interaction
management capabilities from Interactive Intelligence
such as ACD, soft phone, IVR, unified messaging, Web
services, and screen pop.
GuidanceResources.com
Selects BroadVision [Top]
BroadVision announced that GuidanceResources.com
selected BroadVision One-To-One Enterprise to enhance
its personalization, publishing and marketing
capabilities. Broadvision gives them personalization and
content management as well as timely deployment,
personalization and content delivery to their member
base.
HomePage.com
and Vignette Ink Deal [Top]
HomePage.com and Vignette announced that the Vignette
V/5 eBusiness Application Platform will be offered as a
hosted application through HomePage.com. Vignette's
suite of applications provides a solution for e-business
strategy assessment, customer retention, brand affinity
generation and commerce management.
iCommunicate
Partner Program [Top]
iCommunicate introduced its innovative Business Partner
Program at Microsoft Corporation’s Mid-Atlantic
Headquarters in Washington DC. iCommunicate’s Partner
Program provides business development support to
affiliates, including sales lead generation, sales
assistance and training, co-marketing, and shared
transaction fees.
AFSMI
EMEA Road Show 2000 [Top]
AFSMI EMEA will be having a futurist forum focusing on
insights of the services industry, October 6, 2000, in
Madrid, Spain. Participants of ROAD SHOW 2000 can obtain
the latest information about issues faced by the
services industry.
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