September 13, 2001

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Expert's Corner
Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
Required Reading

"Why CRM Efforts Fail - A Memo to the CEO"
by Rebecca Sausner - eMarketing Magazine

 
 

Featured Event

CRM for Insurance and Financial Services Industries
October 18 - 19, 2001
Wyndham Nothwest Chicago Hotel, Chicago, Illinois

 


Other News

  • ZAMBA Joins Cisco
  • Cicero Announces Siebel Validation
  • EDB Dolphin To Resell Hipbone

    • ZAMBA Joins Cisco [Top]
    ZAMBA announced that it has joined the Cisco iQ Ecosystem Program. As a member, ZAMBA will work with Cisco Systems to deliver customer care solutions.



    Cicero Announces Siebel Validation [Top]
    Cicero announced that it has joined the Siebel Alliance Program as a Premier Software Partner and has validated the integration of Cicero 4.0 with Siebel eBusiness Applications version 6.0.



    EDB Dolphin To Resell Hipbone [Top]
    EDB and Hipbone announced a VAR relationship under which EDB Dolphin will resell Hipbone's live interaction product suite in Scandinavia. EDB Dolphin will resell and provide support for Hipbone's co-browse and Internet call-back products to call centers in the region.


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     META Group
     

     

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