September 13, 2000

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Experts Corner
Q: E-services: strategy or product?
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John Warne
META Group
 
Required Reading

"Triple I Customers"
by Michael Charney - Director of Product Research, ServiceWare

 
 

Featured Event

SafeHarbor.com Webinar: THE WEB-BASED CUSTOMER SUPPORT SOLUTION
September 20 & 27, 2000

Career Opportunity

Hotline Specialist
Stamford, CT - USA


“In almost any vertical industry, the first step in the pre-employment phase is to determine the skill requirements of the customer service/ support analyst. Which skills are absolutely fundamental to the job? Which skills are “nice to have” but not necessarily essential? As a jumping-off point, visit www.helpdeskinst.com to get a look at Help Desk Institute’s recently published onbjectives for open, international standard certification.”
- 360 Degree Hiring, Retention and Career Pathing, by Jana Johnson

 


Other News


Blue Martini and Ariba Team [Top]
Blue Martini Software announced it will deliver the Ariba Marketplace Adapter for the Blue Martini Customer Interaction System. The integration will link manufacturers and distributors using the Blue Martini Customer Interaction System directly to B2B marketplaces and buyers deployed on the Ariba B2B Commerce Platform.



Quaero CRM Workshop [Top]
Quaero announced it will be conducting two more three-day CRM workshops this year on behalf of The Direct Marketing Association. The next workshop will be held September 18-20 at the DMA Seminar Center in New York City.


Peregrine Unveils Get2Factory.com [Top]
Peregrine announced the launch of Get2Factory.com -- its automotive and heavy manufacturing portal for the procurement of direct and indirect goods. Get2factory.com's catalog and e-trading capabilities will immediately be available to 350 automotive hubs, with plans to take the portal to market to 5,000 more suppliers and manufacturers by year end.



Peppers and Rogers Group Study [Top]
What makes a successful Web site? Should a company’s focus be on cutting-edge technology or building customer relationships? These and other questions are explored in One to One Online, the fourth edition of the Peppers and Rogers Group research study that evaluates the best practices of top one-to-one Web sites.


Remedy Intros ARWeb 4.0 [Top]
Remedy introduced Remedy ARWeb 4.0, the newest version of the HTML client in Remedy Web- Enterprise Edition. Remedy ARWeb 4.0 provides access to Remedy-Powered applications across a company's intranet or via the Internet and also adds new web authoring capabilities and supports thousands of concurrent users through a single web server.



Group 1 Introduces DataQuality.net [Top]
Group 1 Software announced the release of DataQuality.net. DataQuality.net allows e-businesses to obtain and utilize enriched data on customers and prospects by combining worldwide address verification with appended customer demographics and geographic coding.



Support.com to Hong Kong [Top]
Support.com and Automated Systems Limited announced a partnership to introduce and broaden eSupport solutions in Hong Kong enabling companies to gain and retain customers. Support.com's software enables automated user self-service, enabling individuals to solve known problems on their own or to escalate the problem to a support analyst electronically for enhanced assisted problem resolution.

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Applix Inc 4 13/16 -3/8
Apropos Tech 11 1/8 +1/8
Ask Jeeves Inc 25 3/4 -1/8
Aspect Comms 22 13/16 -3/16
Blaze Software 16 3/4 -1/8
Blue Martini 47 1/4 -5 1/4
Broadbase Sftwr 20 1/4 -7/16
Broadvision 33 -1/2
Calico Commerce 6 15/16 -1/2
Chordiant Sftwr 11 13/16 +1/2
Convergys Cp 42 9/16 +1
Davox Corp 11 7/16 -9/16
Delano Tech Cp 12 7/8 +2 3/8
E.piphany Inc 97 1/4 -3/4
Egain Comms Cp 12 +7/8
eLoyalty Corp 13 5/8 +1 1/16
Eshare Tech 3 9/16 0
Exchange Applc 23 -1/8
Firepond Inc 18 1/16 -13/16
ICT Group Inc 12 +1/16
Interact Commer 9 9/16 -11/16
Interact Intell 40 1/4 -1 11/32
Interv Brite 13 7/16 0
Janna Systems 63 7/16 +14 7/16
Kana Comms 33 -1 5/16
Liveperson Inc 7 1/16 +5/16
Onyx Software 19 1/8 +1
Pegasystems Inc 6 5/16 +15/32
Peregrine Sys 32 15/16 -3/16
Pivotal Corp 53 +5 7/8
Prime Response 5 13/16 +1/16
Primus Knowldge 25 +1/4
Quintus Corp 12 5/8 -1/8
Rainmaker Sys 2 7/32 -5/32
Remedy Corp 23 5/8 -5/8
Selectica Inc 41 11/16 -1/16
Siebel Systems 88 11/16 +5/16
Sitel Corp 5 3/4 -3/16
Support.com 27 0
Sykes Enterpris 12 9/16 -1/16
Syntellect 7 11/32 -13/32
Telespect World 1 11/32 -1/32
Teletech Hldgs 36 +2 13/16
Vignette Corp 33 3/8 +3 5/8
West Teleserv 23 1/2 -3/16
Witness Systems 18 7/8 -1/8
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