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| Q: E-services:
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John Warne
META Group |
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Featured
Event
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SafeHarbor.com
Webinar: THE WEB-BASED CUSTOMER SUPPORT SOLUTION
September 20 & 27, 2000
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| Career
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Hotline
Specialist
Stamford, CT - USA |
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“In almost any vertical industry,
the first step in the pre-employment phase is to determine the
skill requirements of the customer service/ support analyst. Which
skills are absolutely fundamental to the job? Which skills are
“nice to have” but not necessarily essential? As a jumping-off
point, visit www.helpdeskinst.com to get a look at Help Desk
Institute’s recently published onbjectives for open,
international standard certification.”
- 360 Degree Hiring, Retention and Career Pathing, by Jana Johnson
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Blue
Martini and Ariba Team [Top]
Blue Martini Software announced it will deliver the Ariba
Marketplace Adapter for the Blue Martini Customer
Interaction System. The integration will link manufacturers
and distributors using the Blue Martini Customer Interaction
System directly to B2B marketplaces and buyers deployed on
the Ariba B2B Commerce Platform.
Quaero
CRM Workshop [Top]
Quaero announced it will be conducting two more three-day
CRM workshops this year on behalf of The Direct Marketing
Association. The next workshop will be held September 18-20
at the DMA Seminar Center in New York City.
Peregrine
Unveils Get2Factory.com [Top]
Peregrine announced the launch of Get2Factory.com -- its
automotive and heavy manufacturing portal for the
procurement of direct and indirect goods. Get2factory.com's
catalog and e-trading capabilities will immediately be
available to 350 automotive hubs, with plans to take the
portal to market to 5,000 more suppliers and manufacturers
by year end.
Peppers
and Rogers Group Study [Top]
What makes a successful Web site? Should a company’s focus
be on cutting-edge technology or building customer
relationships? These and other questions are explored in One
to One Online, the fourth edition of the Peppers and Rogers
Group research study that evaluates the best practices of
top one-to-one Web sites.
Remedy
Intros ARWeb 4.0 [Top]
Remedy introduced Remedy ARWeb 4.0, the newest version of
the HTML client in Remedy Web- Enterprise Edition. Remedy
ARWeb 4.0 provides access to Remedy-Powered applications
across a company's intranet or via the Internet and also
adds new web authoring capabilities and supports thousands
of concurrent users through a single web server.
Group
1 Introduces DataQuality.net [Top]
Group 1 Software announced the release of DataQuality.net.
DataQuality.net allows e-businesses to obtain and utilize
enriched data on customers and prospects by combining
worldwide address verification with appended customer
demographics and geographic coding.
Support.com
to Hong Kong [Top]
Support.com and Automated Systems Limited announced a
partnership to introduce and broaden eSupport solutions in
Hong Kong enabling companies to gain and retain customers.
Support.com's software enables automated user self-service,
enabling individuals to solve known problems on their own or
to escalate the problem to a support analyst electronically
for enhanced assisted problem resolution.
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