September 11, 2002

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          Motive

 
News Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
CRM Success Stories

Search a database of hundreds of CRM Success Stories
 
Expert's Corner [search]
Q: Are automated agents viable for customer self-service?
Answer

Dr. James Lester
LiveWire Logic, Inc.
 
Required Reading [search]

"Great Expectations: Keeping Up With Changing Customer Service Demands"
by  - Sage Results

 
 

Featured Event [search]

Gartner CRM Summit 2002: Journey from Liftoff to Payoff
September 18-20, 2002
Chicago Sheraton Hotel and Towers - Chicago, IL

 
 

Online Training

Learn one-to-one strategy
Now Available from RealMarket
and
Peppers and Rogers Group

 
 


Other News

  • IBM And Siebel Extend Alliance
  • DBM Chooses Cyracle
  • Powergen With Protagona
  • 4C For Charity Selects Touchstone

    • IBM And Siebel Extend Alliance [Top]
    IBM and Siebel Systems announced an extension of their Global Strategic Alliance to develop, market, and sell customer-driven business process integration solutions that reduce costs, complexity, and time to deployment. Under the terms of the new agreement, IBM becomes the Universal Application Network (UAN) Technology Global Strategic Partner. As a result of this alliance, customers will have greater flexibility in their IT investment decisions to choose applications supported by standards-based integration technology.



    DBM Chooses Cyracle [Top]
    Cyracle announced that DBM has selected Cyracle Web Service to power its internal sales support center on the Web. DBM will use Cyracle Web Service to provide internal sales support to its sales team.



    Powergen With Protagona [Top]
    Powergen recently invested in an intelligent marketing automation software solution from Protagona Worldwide that aims to enable the organization to deliver communication to customers and prospects. By providing Powergen with the ability to deliver more timely, smaller and more targeted customer communications and improve its levels of data analysis, selection and modelling, the Protagona Ensemble software aims to help the organization to improve customer retention and acquisition, reduce cost per sale and improve margins.



    4C For Charity Selects Touchstone [Top]
    4C has placed an order with IT Services Group Touchstone to automate back office business processes, speed up financial reporting and facilitate immediate access to critical management information. Touchstone is implementing Microsoft Great Plains eEnterprise financial accounting software and SalesLogix Customer Relationship Management (CRM) software to help 4C to manage sales order processing, stock control and management reporting, and to effectively manage customer relationships.


    Front Page News

     

     
    RealMarket Live! Webcast
    Knowledge Solutions for Great Service & Support
    Listen

    Rohit Joshi
     Primus Knowledge Solutions

    Archive       Current       Future
     
    Primus Knowledge Solutions

     

    Stock Index
    RealMarket25.09+2.56%
    Stock Index:Tell me more 
    Dow Jones08,602.61+2.08%
    Nasdaq1,320.09+1.91%
    S&P 5000,909.58+1.75%
    Amdocs7.26+0.44
    Apac Cust Svc 3.15+0.07
    Applix Inc 1.41-0.01
    Apropos Tech 1.42-0.17
    Ask Jeeves Inc 1.30+0.15
    Aspect Comms 1.59-0.12
    Astea.60-0.02
    ATG.96-0.04
    AVAYA2.32+0.15
    Blue Martini.77+0.00
    Broadvision 2.55+0.05
    Chordiant Sftwr .93-0.22
    Click Software.40-0.06
    Convergys Cp 19.11+1.17
    Concerto Sftwr6.76-0.20
    divine2.82-0.12
    E.piphany Inc 4.02+0.39
    eGain Comms Cp .24-0.01
    eLoyalty Corp 4.90+0.10
    Epicor1.24+0.07
    eOn Comms.38+0.01
    Firepond Inc 2.54-0.01
    FirstWave8.49+0.01
    Hewlett-Packard14.16+0.66
    HNC Software16.98+0.00
    ICT Group Inc18.78+0.14
    Interact Intell 2.88-0.03
    Interv Brite 1.46-0.20
    J.D. Edwards13.77+0.52
    Kana Software 1.67+0.02
    Liveperson Inc .46+0.00
    NICE10.95-0.14
    Onyx Software 2.75+0.00
    Oracle9.79+0.16
    Pegasystems Inc 6.86-0.09
    PeopleSoft15.76+0.00
    Pivotal Corp 2.02-0.15
    Primus Knowldge .43+0.01
    Rainmaker Sys .32+0.02
    SAP16.33-0.33
    Selectica Inc 3.79-0.01
    Sento.60+0.03
    ServiceWare.39+0.00
    Siebel Systems 8.59+0.16
    Sitel Corp 1.99-0.09
    SupportSoft2.27-0.01
    Sykes Enterpris 6.00-0.37
    Tekelec9.62-0.38
    Teletech Hldgs 6.37+0.01
    Vignette Corp .95+0.01
    ViryaNet1.56-0.07
    West Teleserv 18.40+0.66
    Witness Systems 6.77+0.00
    As of close 09/10/2002
     

    Improve customer service with Oracle Service applications. Get complete customer data in a single place, plus proactive maintenance alerts and powerful analytical tools. Click for a FREE Webcast featuring customer service expert Jon Anton. Click here

     RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  Online Training  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | CRMAdvocates  | Affiliations
     
     Copyright (c) 2002   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.