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Epicor
Paves the Way for Hydromat [Top]
Epicor and Hydromat announced that their supplier/customer
relationship will enable Hydromat to open for eBusiness
via a new Internet storefront, HSL Direct. The
manufacturer will demonstrate the features and
functionality of HSL Direct at the International
Manufacturing Technology Show in Chicago.
StepStone
Standardizes on Siebel [Top]
Siebel announced that StepStone will standardize on Siebel
eBusiness Applications. By deploying Siebel eSales to more
than 1,000 professionals throughout Europe, StepStone will
be able to create a single, multichannel customer
information management system to capture and update
customer and candidate interaction, from Web, phone, fax
and email requests, and in-person meetings.
TELUS
Selects Davox [Top]
TELUS has selected Davox's Ensemble customer contact suite
for use in its contact centers. Ensemble provides the
capability for TELUS to integrate its telemarketing
channels, allowing the division to apply a holistic
approach to managing its contact center operations.
Concurrent
Expands Integration Options [Top]
Concurrent announced the expansion of its Video-On-Demand
BackOffice Order Processing Integration options to include
Convergy’s Integrated Communications Operations
Management System. With Convergys' solution, cable and
broadband service providers are now able to establish one
customer record for multiple services and benefit from an
improved single view of the customer for enhanced CRM.
TeleSales
with NewChannel [Top]
NewChannel announced an agreement with TeleSales to
include the NewChannel solution as part of its suite of
telemarketing and telesales offerings. NewChannel provides
TeleSales the ability to enable TeleSales reps to conduct
consultations with Web site visitors online.
CenterForce
With Avaya [Top]
CenterForce announced an expanded alliance agreement with
Avaya. The agreement calls for the interface and
co-marketing of CenterForce's suite of contact center
productivity software with Avaya's CRM solutions for
outbound contact centers.
Syntellect
Selected by Wyoming DOE [Top]
Syntellect announced that its Vista call center software
platform has been adopted by the Employment Resources
Division of the Wyoming Department of Employment. Products
and services include Vista Interactive Voice Response,
Interactive Web Response, Advanced Speech Recognition and
Computer Telephony Integration.
InterVoice-Brite
XML Support [Top]
InterVoice-Brite announced that it is extending the
capabilities of its renowned OneVoice voice and call
automation platform to support XML as a standard
transaction connectivity option. For clients using
InterVoice-Brite systems, this means they will be able to
standardize data communication across a range of
applications including voice-automation and web based
portals using a common data backbone.
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