September 10, 2001

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Answer

Veer Gidwaney
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Required Reading

"Keeping Track: Is the Net Too Measurable"
by Bernadette Starzee - eMarketing Magazine
 
 

Featured Event

Customer 360° Conference & Expo
November 12-15, 2001
Riviera Hotel, Las Vegas, NV
 


Customer Resolved Incidents Across Various Support Environments


Other News


InquisiteCorporate Launches [Top]
Catapult Systems announced the launch of InquisiteCorporate, a software product that provides companies the ability to develop, deploy and manage their own surveys.



ONE Chooses Convergys And Logica [Top]
Convergys announced that Austrian mobile operator ONE will use Geneva Active Revenue Management (ARM) software to replace its legacy billing system. ONE will migrate all of its GSM customers to Geneva in a major implementation project supported by Logica.



URSSAF Deploys Altitude [Top]
Altitude Software announced that URSSAF of Ardennes has implemented Altitude Software's contact centre suite to provide service to its contributors. Using Altitude Software's contact center suite, URSSAF implemented a functional system featuring agent screen-pops, an interactive voice response enabling self-service options and integration with the existing IT infrastructure.



MarketFirst Secures $19 Million [Top]
MarketFirst has secured an additional $19 million investment. This latest investment was led by new MarketFirst investors Greenbridge Capital and e-millennium 1 Fund.



ICT Group Announces Appointments [Top]
ICT GROUP announced three personnel appointments that aim to expand its sales and systems support capabilities. Within iCT ConnectedTouch, David C. Morrell joins as Vice President of Sales and Charles W. Raudonis joins as Vice President of Information Technology.


Front Page News

 

 
RealMarket Live! Webcast
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 META Group
 

Learn how eService improves customer satisfaction and reduces costs. Our first webinar (Sept. 12), featuring Dr. Jon Anton of Purdue University is on Cost Reduction in Call Centers. - eGain
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ICT Group Inc 11.51 -0.33
Interact Intell 5.55 -0.05
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NICE 12.95 +0.16
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Pivotal Corp 5.40 +0.28
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Rainmaker Sys .29 +0.01
SAP 29.23 +0.45
Selectica Inc 3.60 -0.06
ServiceWare .31 +0.00
Siebel Systems 18.90 -0.49
Sitel Corp 1.44 -0.01
Support.com 3.17 -0.03
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Syntellect 1.29 +0.00
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