September 9, 2002

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Other News

  • Orange Switzerland Using NICE
  • YCHANGE Partners With Roaring Pine
  • Halifax Bank Chooses Unica

    • Orange Switzerland Using NICE [Top]
    NICE Systems announced that Orange Switzerland is using NICE's CEM solutions to manage and reward customer care excellence as part of a program to provide customer service. NICE's quality evaluations are an integral part of a coaching and incentive program that contributed to Orange's agents staying on twice as long as their industry counterparts -- 18 months instead of 9 months.



    YCHANGE Partners With Roaring Pine [Top]
    YCHANGE International announced the company has entered into a agreement with Roaring Pine to resell the Roaring Pine iConnect and iSupport technology in conjunction with YCHANGE's information sharing solutions. IConnect supports instant messaging, client and agent co-browsing, drag and drop sending of pages and files, interactive forms with no code changes and telephone alerting.



    Halifax Bank Chooses Unica [Top]
    Unica announced that Halifax Bank of Scotland (HBOS) has chosen the Unica Affinium suite to be a part of its approach to customer relationship management (CRM). HBOS will use Affinium in its initiative to build and maintain customer relationships, enabling it to sustain rapid growth. With Affinium, HBOS will develop campaigns in a shorter time, helping the company to offer more personalized client service to its customers.


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