September 8, 2000

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Experts Corner
Q: E-services: strategy or product?
Answer

John Warne
META Group
 
Required Reading

"Leveraging E-mail and the Web to Manage Customer Interaction"
by Robert Lalonde - Vice President of Marketing , Delano Technology Corporation

 
 

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eSoftware Support Engineer
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“Check the vendor’s OOB claims by conducting rigorous hands-on testing of your top two candidate products. Have the vendors conduct product demonstrations using scripted scenarios that represent key functional and process flow requirements of your support operation.”
- Managing the Implementation of New Support Systems, by Albert R. Stark

 


Other News


Broadbase Appoints Chris Maeda to CTO [Top]
Broadbase announced that Chris Maeda, Broadbase's current executive VP of engineering, has been appointed to Chief Technology Officer. In this position, Maeda will ensure that Broadbase's technology strategy provides the necessary foundation for product development requirements, and will communicate the company's technology strategy to the market.



Martin Richer VP for BroadVision [Top]
BroadVision announced that it has further strengthened its international marketing operation by appointing Martin Richer Marketing VP for BroadVision. The move to BroadVision follows a 10 year tenure at Oracle France and then Europe, where, in 1990, he launched the then-newly created Applications Division.



eshare Names CMO [Top]
eshare announced today that it has named Loyd J. Olson to the position of chief marketing officer. Olson joins eshare from Fourth Shift Corp., where he was VP of marketing and product management. While at Fourth Shift he led the product management, lead generation, customer sales and corporate communications areas.



NSDI Appoints a New Senior VP [Top]
NSDI Teleperformance announces the appointment of Gene A. Gray as its new Senior VP of Client Services. Mr. Gray will serve as a liaison between Teleperformance’s clients and its project management teams, overseeing the day-to-day operations of campaigns to ensure customer satisfaction across Teleperformance’s client base.



BackWeb Names COO [Top]
BackWeb announced the appointment of Gwen Spertell, formerly the company's senior VP, to COO. Spertell is responsible for further enhancing and expanding BackWeb's sales, service, marketing and business development operations. BackWeb added the new COO to fuel its market expansion following the company's launch of its Universal Push initiative.



TeleSpectrum Elects Fenton R. Talbott Board Chairman [Top]
TeleSpectrum announced that its Board of Directors has elected Fenton R. Talbott as Chairman of the Board. Mr. Talbott succeeds Keith E. Alessi who has resigned as Chairman. Mr. Talbott, 58, is an operating affiliate at McCown DeLeeuw & Co.



Randy Harvey Named FirePond Senior VP [Top]
FirePond announced the appointment of Randy Harvey to Senior VP of Product Development. In this position, Harvey will lead the planning and development for the FirePond Application Suite. He comes to FirePond from Vignette where he was Vice President of Engineering at the recently acquired OnDisplay.



Michael Dudich Named VP for Firepond [Top]
FirePond announced the appointment of Michael Dudich to VP of Human Resources. Dudich will lead the development and implementation of FirePond's global human resource initiatives, including organizational effectiveness, succession planning, recruitment, training/development, and compensation programs. Dudich joins FirePond from Modus Media International, where he served as the chief human resources officer.



eGain New Board Member [Top]
eGain announced the appointment of David G. Brown, Managing Partner, for Oak Hill Venture Partners to its Board of Directors. Mr. Brown adds substantial business, finance and industry expertise. He leads Oak Hill's Venture Partners capital investment activities. In this role he has been responsible in the past two years for 27 investments totaling over $125 Million.



TeleTech Appoints Kirsten Hamling VP [Top]
TeleTech Holdings announced the appointment of Kirsten Hamling to VP of Investor Relations and Corporate Communications. Hamling is responsible for all of TeleTech's company communications, including investor, media and public relations. Hamling was the VP of investor relations and corporate communications for EarthLink prior to this move.



Hyperion Names David Odell CFO [Top]
Hyperion announced the appointment of David Odell as CFO and a Corporate VP. He joins Hyperion from KPMG, with more than fifteen years of financial experience, including accounting, risk management, information technology, and performance measurement.



LivePerson Hires Executive [Top]
LivePerson named Francis J. Fitzgerald VP of Human Resources. This announcement highlights LivePerson's commitment to attracting and retaining human capital. Fitzgerald's focus will be on recruiting and retaining the talented individuals who will ultimately determine LivePerson's success.



Swallow Recruits Senior Sales Experts [Top]
Swallow Information Systems has appointed two IT sales and marketing specialists to spearhead its drive for new business. They have selected Scott Levesque and Charles Loomos to generate sales for its flagship product, CHARTER continuum. Levesque joins from Microdesk of New England and Loomos comes from Braun/Gillette.



Newgen Results Names Officers [Top]
Newgen Results announced the promotions of Sam Simkin from senior VP and CFO to senior VP and COO, and Peter Kies from VP of Finance and Accounting to VP and CFO. In his new role, Mr. Simkin will have responsibility for Newgen's daily operations, as well as oversee product development functions. Mr. Kies will manage SEC and corporate reporting, company financing, and human resources.


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