September 7, 2001

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Q: How can Rules be used to improve eCRM systems?
Answer

Alan Trefler
Pegasystems
 
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"Campaign Management Software: A Comparitive Analysis"
by Quaero

 
 

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October 16-17, 2001
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Other News

  • InterVoice-Brite Enhances OneVoice
  • Mascot Standardizes On Siebel
  • Baptist Health Selects Vignette
  • MainControl And Tally Systems Partnership
  • Avaya Spotlights Solutions
  • Epicor At Softworld

    • InterVoice-Brite Enhances OneVoice [Top]
    iVB Enterprise Solutions is strengthening its speech solution offering by adding VoiceXML-based products and services in response to increasing market demand. VoiceXML 1.0 functionality is now being delivered on the OneVoice platform with initial product deployment targeted for select ASP customers.



    Mascot Standardizes On Siebel [Top]
    Siebel announced that Mascot Systems has standardized its customer-facing operations on Siebel eBusiness Applications. Through the use of Siebel Sales, MidMarket Edition, Mascot Systems aims to bring greater cohesion to its internal communications.



    Baptist Health Selects Vignette [Top]
    Vignette announced that Baptist Health Systems of South Florida has selected the Vignette Enterprise Application Portal (VEAP) to power its main Web site, http://www.baptisthealth.net. Baptist will use VEAP to redesign its flagship Web site as part of its e-health strategy of linking patients, hospitals, physicians, payers, pharmacies, suppliers and laboratories via the Internet to improve the delivery of patient care services and access to healthcare information.



    MainControl And Tally Systems Partnership [Top]
    MainControl and Tally Systems announced that they are enhancing their technology partnership with an interface between MainControl's MC/EMpower 4.2 and Tally Systems TS.Census product.



    Avaya Spotlights Solutions [Top]
    Avaya announced that it will spotlight voice and data networks -- including 10 Gigabit Ethernet technology, unified communications solutions, wireless infrastructure, IP Telephony and Virtual Private Network solutions - at NetWorld+Interop in Atlanta from September 11 to 13 (booth 5846).



    Epicor At Softworld [Top]
    Epicor announced that Product Marketing Directors, James Norwood and Karen Adame will both lead discussions at the Softworld Accounting & Finance Exposition in New York City September 6th and 7th.


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     META Group
     

     

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