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Experts Corner
Q: E-services: strategy or product?
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"Demonstrating Return on Investment in an eSupport Solution"
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“If the plan is to implement the system widely throughout your company, you can count on a long string of new headaches, especially if you’re unprepared for what lies ahead. … A project team consisting of empowered managers and technical staff will help ensure realistic objectives, a sound project plan, the right resources, and the necessary buy-in.”
- Managing the Implementation of New Support Systems, by Albert R. Stark

 


Other News


Peregrine Get2Connect Selected By SupplyAccess [Top]
Peregrine announced that SupplyAccess has chosen Peregrine as its e-commerce network services supplier. This relationship will connect SupplyAccess to the trading community already doing business on Peregrine's Get2Connect.net portal. Get2Connect.net will enable SupplyAccess to leverage IP networks and technologies to deploy and manage trading partner communities on an ongoing basis.



E-Invest Chooses LivePerson [Top]
E-Invest announced that it has chosen LivePerson to provide technology to its Web site. The live, online advice gives E-Invest clients an additional communication channel to obtain financial guidance. Clients control chat sessions and can choose to request as little or as much information as needed.



Ask Jeeves and Ticketmaster Online-CitySearch [Top]
Ticketmaster Online-CitySearch(TMCS) and Ask Jeeves announced that they have signed an agreement, under which TMCS will be a premier provider to Ask Jeeves at Ask.com for information relating to local content, live event tickets and online matchmaking. Ask.com visitors will gain direct access to TMCS' unique blend of web sites while TMCS will reach the broad and diverse user base.



SSPA Sponsorship [Top]
The Software Support Professionals Association (SSPA) announced the selection of sponsors for the SSPA Horizons 2001 Conference, September 18-21 in Orlando, Florida. The SSPA Horizons 2001 Conference Sponsors include: Software911, Previo, !hey, Expertcity.com, DecisionOne, AnswerLogic and Assessment Solutions.


Metrix Appoints Doug Peters VP [Top]
Metrix announced the promotion of Doug Peters to the newly created position of VP, e-Business Strategies. Peters previously held the position of Director of Sales, North America.


Blue Pumpkin Office in Germany [Top]
Blue Pumpkin announced the extension of its international operations into Germany, with the opening of a field office in Munich. Heading up the German expansion is Sascha Mueller, who will be responsible for building and managing operations in Germany, Austria and Switzerland, as well as for building brand awareness in the marketplace with distributors and integrators.


TeamShare Board Adds Microsoft Exec [Top]
TeamShare announced the addition of Bruce R. Huebner to the company’s board of directors. Huebner currently heads the business development team of Microsoft’s Network Solutions Group. He iss responsible for partnering with telecommunications and Internet solutions companies west of the Mississippi.

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Liveperson Inc 7 1/16 +1/16
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Peregrine Sys 30 7/8 -1 1/16
Pivotal Corp 48 +1 1/4
Prime Response 6 0
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Rainmaker Sys 2 1/2 +1/8
Remedy Corp 23 13/16 +1/8
Selectica Inc 44 1/2 +7/16
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Sitel Corp 5 3/4 0
Support.com 30 3/4 +3/4
Sykes Enterpris 14 17/64 +1/64
Syntellect 8 5/8 -5/16
Telespect World 1 1/2 -5/16
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