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Working
With the Analysts
September 13, 2001
Atlanta, GA
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First Contact Resolution Across
Various Support Environments
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Advertising.com
Standardizes On Siebel [Top]
Siebel announced that Advertising.com has standardized its
customer-facing operations on Siebel eBusiness Applications.
With a view of all customer interactions, Advertising.com is
able to further coordinate its sales efforts in offices located
in Baltimore, New York and San Francisco.
Exchange
Secures $20.5 Million [Top]
Exchange announced that it has received $20.5 million in
financing from Insight Venture Partners, THK Private Equities,
and other investors including Andrew Frawley, chairman of the
board of Xchange. Management believes that this round of
financing, coupled with the Company's current plan for break
even EBITDA in the fourth quarter, will provide long-term
financial stability and reinforce Xchange's leadership position
in the analytical CRM.
Davox
Names New President [Top]
The Board of Directors of Davox announced that James D. Foy has
been appointed President, Chief Executive Officer and member of
the Board of Directors, effective immediately. Foy comes to
Davox from Informix Software, a global enterprise software
company, where he served as president.
Grocery
Store Chain With Blue Martini [Top]
Blue Martini announced that the Portuguese grocery store chain
Continente moved its business online with Blue Martini Software
eCRM applications. Entering Portugal's fledgling online market,
Continente wanted to establish an Internet presence that
integrated with its brick and mortar pricing, inventory and
promotional operations.
NICE
Systems Expands In Asia [Top]
NICE announced the opening of its Asia Pacific regional office
in Hong Kong. This new facility aims to provide a local customer
help desk, testing laboratory, and classroom facilities for
technical and sales training to add to the strength of NICE's
existing sales and support infrastructure.
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