September 5, 2001

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First Contact Resolution Across Various Support Environments


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Advertising.com Standardizes On Siebel [Top]
Siebel announced that Advertising.com has standardized its customer-facing operations on Siebel eBusiness Applications. With a view of all customer interactions, Advertising.com is able to further coordinate its sales efforts in offices located in Baltimore, New York and San Francisco.



Exchange Secures $20.5 Million [Top]
Exchange announced that it has received $20.5 million in financing from Insight Venture Partners, THK Private Equities, and other investors including Andrew Frawley, chairman of the board of Xchange. Management believes that this round of financing, coupled with the Company's current plan for break even EBITDA in the fourth quarter, will provide long-term financial stability and reinforce Xchange's leadership position in the analytical CRM.



Davox Names New President [Top]
The Board of Directors of Davox announced that James D. Foy has been appointed President, Chief Executive Officer and member of the Board of Directors, effective immediately. Foy comes to Davox from Informix Software, a global enterprise software company, where he served as president.



Grocery Store Chain With Blue Martini [Top]
Blue Martini announced that the Portuguese grocery store chain Continente moved its business online with Blue Martini Software eCRM applications. Entering Portugal's fledgling online market, Continente wanted to establish an Internet presence that integrated with its brick and mortar pricing, inventory and promotional operations.



NICE Systems Expands In Asia [Top]
NICE announced the opening of its Asia Pacific regional office in Hong Kong. This new facility aims to provide a local customer help desk, testing laboratory, and classroom facilities for technical and sales training to add to the strength of NICE's existing sales and support infrastructure.


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Stock Index
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Dow Jones 09,997.49 +0.48%
Nasdaq 1,770.78 -1.92%
S&P 500 1,132.94 -0.06%
Apac Cust Svc 2.65 -0.25
Applix Inc 1.10 +0.05
Apropos Tech 1.70 +0.00
Ask Jeeves Inc .96 -0.01
Aspect Comms 4.92 +0.11
AVAYA 11.50 +0.14
Blue Martini .98 -0.02
Broadvision 1.25 -0.04
Chordiant Sftwr 2.82 -0.02
Convergys Cp 28.46 +0.39
Davox Corp 8.90 -0.56
Delano Tech Cp .24 -0.01
E.piphany Inc 6.70 +0.26
eGain Comms Cp 1.66 +0.00
eLoyalty Corp 1.00 +0.15
Eshare Tech 2.41 -0.10
Firepond Inc .73 +0.02
HNC Software 21.24 +0.13
ICT Group Inc 12.23 -0.31
Interact Intell 5.81 -0.39
Interv Brite 11.21 -0.10
Kana Comms .78 -0.07
Liveperson Inc .11 -0.01
NICE 13.15 -0.84
Nortel Networks 6.00 -0.26
Onyx Software 3.90 +0.48
Oracle 12.08 -0.13
Pegasystems Inc 3.40 +0.04
PeopleSoft 30.97 -3.51
Peregrine Sys 26.31 +0.13
Pivotal Corp 5.44 -1.24
Primus Knowldge 2.09 -0.31
Rainmaker Sys .37 +0.02
SAP 31.47 -3.02
Selectica Inc 3.77 -0.15
ServiceWare .29 -0.01
Siebel Systems 20.85 -0.75
Sitel Corp 1.68 +0.03
Support.com 3.41 -0.24
Sykes Enterpris 9.23 -0.03
Syntellect 1.28 +0.09
Teletech Hldgs 8.20 +0.01
Vignette Corp 6.38 -0.45
ViryaNet 1.00 +0.03
West Teleserv 24.90 -0.09
Witness Systems 8.00 -0.24
Xchange .37 +0.03
As of close 09/04/2001
 

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