September 2, 2003

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  • Avaya And ScanSoft For Qantas
  • Nuasis And VoiceGenie Partner

    • Avaya And ScanSoft For Qantas [Top]
    Avaya announced delivery to Qantas of Qantas Voice, a speech-enabled customer self-service application to serve Qantas Airways Frequent Flyer Program members. antas Voice is a speech system for Australia's airline industry and runs on Avaya Interactive Voice Response (IVR) technology using speech technology from ScanSoft.



    Nuasis And VoiceGenie Partner [Top]
    Nuasis and VoiceGenie Technologies announced that they have entered into a partnership to develop a solution targeted to contact centers. The companies will combine the latest self-service voice capabilities of the VoiceGenie VoiceXML platform with the intelligent routing and queuing of phone calls, e-mails, and Web sessions of the Nuasis NuContact Center.


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