August 29, 2001

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by Chuck Sykes - Sr. VP, GM of the Americas, SYKES Enterprises Inc.

 
 

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Other News

  • Blue Martini And Andersen For Ariba
  • iRevolution With CRM
  • Comcast Selects KANA
  • ITApps Teams Up with NICE Systems
  • Tivoli And F5 Networks Launch Alliance
  • Knowlagent Signs New Customers
  • Kanisa Secures $30 Million
  • Pivotal Appoints President

    • Blue Martini And Andersen For Ariba [Top]
    Blue Martini and Andersen announced the delivery of the Blue Martini Adapter for Ariba. The adapter enables sellers to differentiate their products by linking customers from online trading systems back to a seller's site, via the Ariba Commerce Services Network.



    iRevolution With CRM [Top]
    iRevolution Group has adopted the latest version of Onyx Software's CRM solution, Onyx Employee Portal 3.0. By providing users with access to customer and partner information, iRevolution will implement the Onyx solution internally, giving its mobile sales force instant access to business critical information.



    Comcast Selects KANA [Top]
    KANA announced that Comcast Cable Communications will use its web-based e-mail management technology to manage customer inquiries via Comcast's web site. Comcast will utilize the KANA Response System to manage and evaluate e-mail resolution of online customer inquiries at its 10 regional call centers.



    ITApps Teams Up with NICE Systems [Top]
    NICE Systems announced that they have entered into a distribution with ITApps with its headquarters in Hong Kong. Under the distribution agreement, ITApps will sell, install, and fully support NICE's CEM solutions, including multimedia digital recording and quality management.



    Tivoli And F5 Networks Launch Alliance [Top]
    Tivoli Systems and F5 Networks announced an alliance to deliver e-business infrastructure management offerings to enterprises throughout Asia Pacific. The alliance unites F5's Internet traffic and content management capabilities with Tivoli's e-business infrastructure management software.



    Knowlagent Signs New Customers [Top]
    Knowlagent announced that it has signed-on three new customers: CitiFinancial, SubmitOrder, Inc. and Lynk Systems.



    Kanisa Secures $30 Million [Top]
    Kanisa announced that it has secured over $30 million in its series E round of funding. Meritech Capital Partners led the round with Ernst & Young, NIF Ventures, Sierra Ventures and Worldview Technology Partners participating.



    Pivotal Appoints President [Top]
    Pivotal announced the appointment of Bo Manning as president and CEO. Manning is a twenty-year veteran of the technology industry, CRM thought-leader, and former leader of Deloitte Consulting's $500 million CRM practice.


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    Island Data

     

    Stock Index
    RealMarket58.36-2.47%
    Stock Index:Tell me more 
    Dow Jones10,222.03-1.54%
    Nasdaq1,864.98-2.48%
    S&P 5001,161.51-1.50%
    Apac Cust Svc 2.71-0.14
    Applix Inc .90-0.06
    Apropos Tech 1.85+0.00
    Ask Jeeves Inc 1.01+0.00
    Aspect Comms 5.48-0.22
    AVAYA11.40+0.13
    Blue Martini1.02-0.02
    Broadvision 1.98-0.23
    Chordiant Sftwr 2.80+0.12
    Convergys Cp 29.04-0.65
    Davox Corp 9.96+0.02
    Delano Tech Cp .28+0.03
    E.piphany Inc 6.10-0.15
    eGain Comms Cp 1.58+0.07
    eLoyalty Corp .63+0.13
    Eshare Tech 2.56-0.04
    Firepond Inc .55+0.02
    HNC Software21.09+0.02
    ICT Group Inc12.41-0.68
    Interact Intell 6.01-0.29
    Interv Brite 12.10+0.15
    Kana Comms .92+0.07
    Liveperson Inc .12+0.00
    NICE13.75-0.40
    Nortel Networks6.77-0.28
    Onyx Software 3.78-0.12
    Oracle14.01-0.92
    Pegasystems Inc 3.32+0.11
    PeopleSoft35.75-1.34
    Peregrine Sys 23.77+0.76
    Pivotal Corp 8.05+0.12
    Primus Knowldge 2.65+0.08
    Rainmaker Sys .40+0.00
    Remedy Corp 29.40+0.00
    Selectica Inc 3.60-0.22
    ServiceWare.28-0.04
    Siebel Systems 22.74-1.30
    Sitel Corp 1.55+0.00
    Support.com3.85-0.10
    Sykes Enterpris 8.53-0.07
    Syntellect 1.20-0.10
    Teletech Hldgs 7.85-0.05
    Vignette Corp 7.53-0.40
    ViryaNet1.05+0.03
    West Teleserv 24.50+0.54
    Witness Systems 8.77-0.08
    Xchange.34+0.01
    As of close 08/28/2001
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