August 28, 2003

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Q: Do You Know What Your Customers are Really Thinking?
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Terri Schepps
Integrity For You, Inc.
 
Required Reading [search]

"The Quest For Quality in the Contact Center"
by Doug Tanoury - Customer Interaction Consulting

 
 

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15th Annual ICCM Conference & Exposition
August 26-28, 2003
Lakeside Center @ McCormick Place - Chicago, IL

 

 
 

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Other News

  • Vignette And Sun Seminar
  • Vesta Partners With Tell-Eureka
  • Junction Solutions Partners With OpenLatitude

    • Vignette And Sun Seminar [Top]
    Vignette announced that it will host an online seminar in which Sun Microsystems will speak on building effective employee portals to meet the needs of a global work force. In the seminar, to be held Wednesday, Aug. 27, Sun Microsystems will discuss how Vignette is enabling the company to empower more than 30,000 workers worldwide with access to critical information and applications.



    Vesta Partners With Tell-Eureka [Top]
    Tell-Eureka and Vesta Corporation announced a partnership to deliver voice self-service customer support solutions to Vesta's prepaid wireless customers. Vesta will offer Tell-Eureka's voice self-service option to augment its own high-touch customer care.



    Junction Solutions Partners With OpenLatitude [Top]
    Junction Solutions announced a partnership with OpenLatitude. Under terms of the agreement, customers will be provided supply chain management solutions focusing on the implementation of Microsoft's BizTalk Server 2002 and OpenLatitude's mPower suite of software. Junction Solutions' management technology consultants will provide customers with consulting services to implement extended supply chain solutions.


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