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Zurich Standardizes on Siebel Financial [Top]
Siebel Systems announced that the insurance and financial services company Zurich has standardized its customer service operations in Switzerland on Siebel Financial Services. Using Siebel Financial Services, the company has introduced a single customer interface to manage, synchronize, and coordinate customer interactions across multiple channels.
Gartner Lists Interactive Intelligence as Visionary [Top]
Interactive Intelligence was listed as a visionary in a recently published Call Center Infrastructure Magic Quadrant 2001 report by research and advisory firm, Gartner. The Call Center Infrastructure Magic Quadrant assesses major call center vendors and places them in one of four quadrants: Leader, Challenger, Visionary or Niche Player.
SageCircle Sponsors SVAMA [Top]
The Silicon Valley American Marketing Association (SVAMA) proudly announces three new sponsors for the 2001-2002 fiscal year: Beema, Inc., Sage Circle Group, Inc. and Kassner. The organization hosts monthly events to provide networking, discussion forums and professional growth opportunities for marketers. SageCircle offers an initial product suite focused on Analyst Relations.
Avellino Partners With Innovative Systems [Top]
The data quality software from Innovative Systems, and data analysis capability of Avellino Discovery aim to provide companies a data integration solution. Through its partnership with Avellino, Innovative is now marketing Discovery for use in conjunction with its own software.
New Knowlagent Member [Top]
Knowlagent welcomes Kerry Frederick as its new vice president of sales. Prior to joining Knowlagent, Frederick served as partner at Technology Ventures, a private investment company; and executive vice president of McCall Technology, a customer software engineering practice and wholly owned operating company of Technology Ventures.
Vignette Hires Neil Weston [Top]
Vignette announced that Neil Weston has been appointed vice president and general manager for the company's Asia Pacific region. Weston, who has more than 30 years of experience in the information technology industry, will lead Vignette's growing operation in the region.
Avaya Names Regional President [Top]
Avaya announced that Michael Kiefer has joined the company as regional president, North American Sales. Kiefer will be responsible for Avaya's sales efforts in the U.S. and Canada. He joins Avaya from Cisco Systems.
Servigistics Appoints New Execs [Top]
Servigistics announced that it has made two new appointments to its executive staff. Jerry Overcash was named executive vice president of worldwide sales, and Johnny Baker was appointed senior vice president, marketing and alliances. Both will report directly to Mike Landry, Servigistics' president and CEO.
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