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BT.com Using BroadVision [Top]
BT.com has selected BroadVision to rationalize its vast Internet offering. The aim was to boost customer sales, make customer service more cost-effective and increase customer satisfaction. BT.com has since registered 700,000 users who use the site to view and pay their bills, set up Friends and Family Plans, and accesses a wide range of other services.
OpenGrid Selects NativeMinds [Top]
NativeMinds announced that OpenGrid has signed a licensing agreement to deploy NativeMinds’ virtual representative technology to enhance online customer support. The virtual representative will provide customers with a personable means of obtaining information about OpenGrid’s intelligent wireless eBusiness services using plain English.
New This Week From Help Desk Online [Top]
Rich Gallagher says that most people have more control over stress than they think; Robert Pirnie looks at the positive side of customer complaints; and Kathryn Jackson resolves the labyrinth of service level management. (Read More)
Payless.com Using HotMedia [Top]
Payless.com customers can now take their favorite footwear for a spin thanks to IBM HotMedia. HotMedia provides customers with an animated 360-degree view of the more than 700 family footwear styles available at Payless.com, the online store for the Payless ShoeSource.
Remedy Certified ITIL Compatible by Pink Elephant [Top]
Remedy and Pink Elephant announced that Remedy Strategic Service Suite 4.0 is the first service desk package to be certified by Pink Elephant's PinkVerify service. This certification verifies that Remedy Strategic Service Suite 4.0 is compliant to the IT Infrastructure Library best practices.
Beryl Adds NetAgent [Top]
The Beryl Cos. announced the introduction of new support technology specially designed to enhance online customer contact and make all Web-based communication more responsive. The new software Beryl will deploy, NetAgent, is a product of eShare. NetAgent enables customers visiting a health-care Web site to communicate with Beryl operators through the use of live chat, e-mail response, Web collaboration and voice over IP.
Elantix Selected by Artisoft [Top]
Elantix announced that the company’s enSight e-Partner Portal has been selected by Artisoft to improve the manner in which sales tools are delivered to channel partners. Elantix’s e-Partner Portal is a hosted “private-label” extranet solution that enables organizations to establish personalized relationships with their partners.
Magic Solutions Partner Selected to Present [Top]
Magic Solutions announced that Ken Werner of Hartford Computer Group, a Magic Solutions partner, has been selected to speak at the ASP Channel conference in San Francisco California. At the conference, Ken Werner, senior VP of financial services of Hartford Computer Group, will discuss how value-added resellers should adjust their business model to compete with the growing popularity of application service providers.(Read More)
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