August 22, 2001

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Other News

  • Allstate Selects MarketSoft
  • CAS CP iSales 2.0
  • Escalate Launches Solution
  • IT Masters Releases MasterAnalyzer
  • Fused Solutions Releases New Version
  • Funk Latest Version Is Windows 2000 Ready
  • First National Banks On Fineos
  • eWare Signs Deal With Mitsui

  • Allstate Selects MarketSoft [Top]
    MarketSoft announced that Allstate Insurance has selected DemandMore·Leads. Allstate will leverage DemandMore·Leads to help them drive sales leads from capture to closure by delivering timely and relevant leads to the right person among Allstate's sales agents.



    CAS CP iSales 2.0 [Top]
    CAS announced the release of CP iSales 2.0. CP iSales 2.0 is an Internet-based Trade Management solution designed for the full lifecycle of trade promotion, from business planning to retail execution.



    Escalate Launches Solution [Top]
    Escalate announced the debut of Escalate Supplier 2.5, a Web-based solution for supply chain visibility and execution. Escalate Supplier provides companies with a centralized system that aims to enable visibility into the status of any order placed through any sales channel across business divisions while eliminating manual order handling.



    IT Masters Releases MasterAnalyzer [Top]
    IT Masters announced the release of MasterAnalyzer, a software product that aims to improve application performance and response time for Remedy applications. Available as part of MasterARSuite 4.5.2, MasterAnalyzer provides Remedy administrators with the capability to find and repair database problems by automatically drilling down to the database level and examining all Remedy Action Request System procedures.



    Fused Solutions Releases New Version [Top]
    Fused Solutions announced that Version 2.0 of its Support Management System (SMS) is ready for general availability. SMS provides web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications.



    Funk Latest Version Is Windows 2000 Ready [Top]
    Funk Software announced that Proxy v3.08, the newest version of its remote control software, adds support for Windows 2000. Proxy is remote control software that runs over any IP or IPX LAN/WAN, or dial-up network, over a modem connection, or the Internet.



    First National Banks On Fineos [Top]
    FINEOS has announced that the consumer finance division of First National Bank is to implement its enterprise CRM solution. The deal provides First National with a 300-seat licence using the FINEOS Sales & Service Centre solution. The project will be implemented in conjunction with Keane, one of FINEOS's partners.



    eWare Signs Deal With Mitsui [Top]
    eWare announces a distribution agreement deal with Mitsui & Co. Mitsui's wholly-owned subsidiary, systems integration and packaged software business BSI, will distribute eWare's CRM software in Japan.


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