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MyHelpDesk and SITEL Announce Alliance [Top]
MyHelpDesk and SITEL announced the signing of a nonexclusive alliance that gives SITEL the ability to provide technical support and help desk services using MyHelpDesk's FirstHELP support solutions. MyHelpDesk is licensing its FirstHELP to SITEL for use in certain of SITEL's technical support and help desk services. As a result, SITEL will provide technology end-users with the ability to solve their PC-related issues through MyHelpDesk's FirstHELP directories.
E-Mail Solutions Selects Kana [Top]
Kana Communications has been selected by E-Mail Solutions to supply customer service software for its expanding eRM outsourcing operations. The Kana solution helps E-Mail Solutions respond to customer inquiries within four hours, enhance its professional reputation in the industry, and deploy solutions for its customers.
Eastern Multimedia Selects Davox [Top]
Davox announced that Eastern Multimedia, a member of the China Rebar Group, has selected Davox's Ensemble 2.0 customer contact suite to streamline its customer interaction management processes. The new solution will help the company expand its marketing strategy, enhance its customer care, and improve agent productivity by enabling the integration of inbound and outbound telephone contact management, Web and e-mail communication channels.
Godiva Implements LivePerson [Top]
Godiva has selected LivePerson. Consumers visiting Godiva.com can now chat live with Godiva chocolate experts via LivePerson's technology, to inquire about such topics as: gifting ideas and recommendations; storage and handling of Godiva products; and the selection of Godiva products.
SSPA Showcases Certification [Top]
The Software Support Professionals Association (SSPA) and Service Strategies announced that a Support Center Practices (SCP) Certification Showcase will be offered as part of the SSPA Horizons 2001 Conference. The all-day Showcase will afford conference attendees the opportunity to learn about the SCP Program, hear from support center executives whose support centers have been through the certification process and receive materials outlining the Program.(Read More)
Center 7 Will Host Vignette [Top]
Center 7and Vignette announced an alliance allowing Center 7 to license and deliver Vignette's e-business solutions through an ASP model. Chosen by Vignette to host their applications, Center 7 will integrate Vignette's V/5 E-business platform, starting with its Content Management Server, into its business offerings.
Greg Gianforte Outlines the Future of Internet Customer Service [Top]
Attendees of the RightNow Technologies Expedition 2000 user conference were treated to a speech entitled "The Future of Internet Customer Service" by Greg Gianforte, CEO of RightNow Technologies. The speech, which officially kicked off RightNow's biannual user group conference, was attended by Internet customer service professionals from around the world.(Read More)
HealthScript Standardizes On Aspect [Top]
Aspect announced that HealthScript is standardizing its customer sales and service operations on the Aspect Customer Relationship Portal. The eCRM software delivers voice, e-mail and Web customer communications with associated data, to the customer care representative's desktop. Aspect Web Interaction lets customers browsing HealthScript's Web site interact with representatives through callback, text chat, shared browsing, page markup and joint form completion.
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The information contained herein has been obtained from sources believed to be reliable. Real Market is a registered trademark.