August 21, 2002

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          HP

 
News Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
CRM Success Stories

Search a database of hundreds of CRM Success Stories
 
Expert's Corner [search]
 Seven Powerful New Strategies For Increased CRM Profitability
More

James Patrice
Aspect Communications
 
Required Reading [search]

"Case Study: Quality Management at Continental Airlines"
by  - Witness Systems

 
 

Featured Event [search]

CRM 2002 online
Jan 2002 – Jan 2003
Web Event

 
 

Online Training

Learn one-to-one strategy
Now Available from RealMarket
and
Peppers and Rogers Group

 
 


Other News

  • Hong Kong Government Using Siebel
  • Siemens Power Selects ClickSoftware
  • Sand Announces European Financial Services Deal
  • State Of Florida Signs Contract With Convergys
  • ATG For Novant

    • Hong Kong Government Using Siebel [Top]
    Siebel announced that the Hong Kong Government's Efficiency Unit has transformed productivity and citizen service at its 1823 Citizens Easy Link call center operation by implementing Siebel eGovernment Applications. The Siebel application aims to enable government agencies to create a single source of constituent information to make it easier to identify, interact with, and provide higher levels of cost-effective service to constituents.



    Siemens Power Selects ClickSoftware [Top]
    Siemens Power will implement ClickSoftware's ServiceOptimization Suite to manage both planned and unplanned power plant outages with optimum efficiency for its customers. ClickSoftware's ServiceOptimization Suite aims to provide Siemens Power with the ability to maximize resource utilization.



    Sand Announces European Financial Services Deal [Top]
    Sand Technology announced that it has entered into a three-year contract, worth a total of $10.9 million, with one of Europe’s financial services groups. Sand will provide a CRM solution for customer acquisition, built on its Sand Analytical Server platform, along with ongoing management of the system and of the customer selection process for the client.



    State Of Florida Signs Contract With Convergys [Top]
    Convergys announced the signing of a seven-year, $280 million outsourced employee care services contract with the State of Florida. Convergys will commence work immediately on the business process outsourcing (BPO) contract to support the State's 189,000 employees and elected officials with such services as human resources, benefits and payroll administration, recruiting, and training.



    ATG For Novant [Top]
    ATG and McFadyen Consulting announced that Novant Health has launched three portals to serve various functions throughout the organization. The non-profit healthcare system has deployed an e-learning portal for clinicians and nursing staff, a portal to provide a central location where staff can collaborate on system-wide projects, and an IT portal to disseminate mission-critical information to IT staff.


    Front Page News

     

     
    RealMarket Live! Webcast
    Who Comes First, the Customer or the CSR?
    Listen

    Oscar Alban
     Witness

    Archive       Current       Future
     
    DCI New York

     

    Stock Index
    RealMarket25.41-0.43%
    Stock Index:Tell me more 
    Dow Jones08,872.07-1.32%
    Nasdaq1,376.59-1.29%
    S&P 5000,937.43-1.40%
    Amdocs8.77+0.32
    Apac Cust Svc 2.42-0.14
    Applix Inc 1.50-0.01
    Apropos Tech 1.45+0.06
    Ask Jeeves Inc 1.13-0.02
    Aspect Comms 1.37-0.06
    Astea.54-0.03
    ATG.920.00
    AVAYA1.99+0.19
    Blue Martini.71-0.02
    Broadvision 2.55+0.05
    Chordiant Sftwr .85+0.10
    Click Software.49+0.01
    Convergys Cp 17.35+0.27
    Concerto Sftwr6.82+0.22
    divine2.85-0.08
    E.piphany Inc 3.42-0.01
    eGain Comms Cp .28+0.04
    eLoyalty Corp 4.81+0.00
    Epicor1.51+0.01
    eOn Comms.50+0.02
    Firepond Inc 2.28+0.00
    FirstWave9.35-0.44
    Hewlett-Packard14.51-0.49
    HNC Software16.98+0.00
    ICT Group Inc14.77+0.27
    Interact Intell 3.10+0.16
    Interv Brite 1.51-0.18
    J.D. Edwards12.43-0.72
    Kana Software 2.05+0.14
    Liveperson Inc .45-0.03
    NICE11.09+0.03
    Onyx Software 1.74-0.16
    Oracle10.76-0.17
    Pegasystems Inc 9.19-0.21
    PeopleSoft18.42-0.52
    Peregrine Sys .28-0.01
    Pivotal Corp 2.43-0.02
    Primus Knowldge .43-0.02
    Rainmaker Sys .24+0.02
    SAP19.84-0.34
    Selectica Inc 3.54+0.01
    Sento.60-0.04
    ServiceWare.35-0.01
    Siebel Systems 9.08-0.33
    Sitel Corp 2.04-0.03
    SupportSoft2.45+0.00
    Sykes Enterpris 6.90+0.22
    Tekelec11.03-0.14
    Teletech Hldgs 6.20-0.17
    Vignette Corp 1.07-0.03
    ViryaNet1.35+0.00
    West Teleserv 19.11+0.31
    Witness Systems 4.71-0.01
    As of close 08/20/2002
      Witness Systems
     RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  Online Training  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | CRMAdvocates  | Affiliations
     
     Copyright © 2002   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.