August 18, 2003

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 The Contact Center as an "Enterprise Application"
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Pat Aubert
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"The Service Lifecycle Management Approach: Strong Customer Relationships Result in Profits in the Service Industry"
by Jim Brown - Tech-Clarity Associates

 
 

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15th Annual ICCM Conference & Exposition
August 26-28, 2003
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Other News

  • Swiss Office of Private Health Care With Nortel Networks
  • National Retailer Selects MicroStrategy

    • Swiss Office of Private Health Care With Nortel Networks [Top]
    The new headquarters of the Office of Private Health Care in Landquart has deployed a Succession* 1000 enterprise IP telephony solution from Nortel Networks to help drive reduced costs, greater productivity and improved customer service. The company's employees are now benefiting from a range of new features and services, allowing them to establish a corporate and mobile network internally, and to develop closer relationships with customers and partners.



    National Retailer Selects MicroStrategy [Top]
    MicroStrategy announced that O'Reilly Automotive has selected the MicroStrategy Business Intelligence Platform for sales and inventory reporting and analysis. With MicroStrategy's platform, O'Reilly Automotive aims to have a consolidated, dynamic view of sales and stock information, enabling consistent availability of goods across its 1,011 stores.


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