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Microdyne Outsourcing Leverages Kana [Top]
Kana Communications has been chosen to provide Web-based customer service capabilities for Microdyne Outsourcing. Currently, Microdyne is implementing Kana Response and Kana Connect to provide real-time customer support and to reply to e-mail inquiries within 24 hours.
eAssist.com Partners with NativeMinds [Top]
eAssist.com and NativeMinds announced they will partner to integrate NativeMinds' natural language virtual representative solutions with eAssist.com's eCRM service offering. Virtual representatives-or vRepsT are automated online personalities that emulate the best in human customer service on the Internet with answers to sales and support questions.
Commence Teams Up With Softmart [Top]
Commence announced a partnership with Softmart. Softmart will offer Commence 2000, Commence's CRM solution, as a component of its small business sales strategy. By partnering with Commence, Softmart can extend its small business offering to include CRM.
Davox and FaceTime Join Forces [Top]
Davox and FaceTime announced an agreement to jointly market each company's offerings. Davox customers can contract with FaceTime to gain access to real-time online-hosted Web services such as instant messaging. Together, Davox and FaceTime help brick-and-mortar and dot.com companies acquire customers, increase sales, and build customer loyalty by improving service and marketing on the Web and via the telephone.
FirePond Selected By Compaq [Top]
FirePond announced that Compaq has licensed its software to support on-line configuration of rack system solutions for its Enterprise Storage and Options Division. The FirePond application is the basis of the e/RackBuilder solution, which allows business customers and channel partners to interactively generate personalized enterprise rack solutions over the web.
eSupport Leaders Converge at eSupport 2000 [Top]
Support.com will host the “eSupport 2000” User Forum, showcasing web-enabled global support solutions from clients and partners. The event will take place in San Francisco, September 20-22, 2000.(Read More)
ServiceWare Appoints Roberto Aguas to VP [Top]
ServiceWare announced the appointment of Roberto Aguas to VP of product management and strategy. Aguas will be responsible for the product delivery and strategy efforts of ServiceWare’s eService Suite, as well as the strategy and planning of future products.(Read More)
Janna Strengthens Management Team [Top]
Janna Systems announced that it has expanded its management team to support the Company's growth initiatives. John Sheedy joins Janna Systems as VP of Operations, General Counsel and Corporate Secretary, and is responsible for ongoing development of operational and administrative processes. John was a partner with Torys in Toronto and has been an advisor to Janna since 1994.(Read More)
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